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Walmart is using Bait and Switch tactics on Walmart.com.
They are advertising certain high-demand items on the website, refusing to allow customers to purchase it online although they show several stores having stock available. The item shows as "In store purchase only".
Then when you go to the store that they show as having stock - you're told that they in fact do not have stock. They then proceed to show you more expensive versions that they do have in stock.
I checked stock at all the local stores via the website. Every single store in my areas showed as having the exact same number in stock (2). Went to the first store, they don't have the item, according to management - they never did.
But they happily offer me a much more expensive option!
Go to the next store that supposedly has stock - same result. Again, happily offered more expensive versions that are in stock. None of the associates or 3 managers knows anything about the one listed on Walmart.com, they never saw any at their store and they're not sure why it says they have them!
Bait customers with an item online, refuse to sell the item to them online and allow for pickup (like you can with most items on the website), make the customer come into the store, sell them a more expensive item because the one you falsely advertised (and never had in stock according to store management) doesn't exist. THAT IS BAIT AND SWITCH!!!
User's recommendation: If an item on Walmart.com says "In-Store purchase only" take a screen shot and report it to BBB and US Attorney General and your State's Attorney General. If you have time to waste - actually go to the store to purchase the item, guaranteed it won't be in stock!
Product or Service Mentioned: Walmart Deal.
Preferred solution: Honor the advertised item/price or offer the next best comparable item at the advertised price!.
Walmart Cons: Bait and switch tactics used online, Dont honor advertised sales, Rude cashiers, Rude managers, Never stocked.
Location: 1868 Warrensville Center Rd, South Euclid, OH 44118