I have been a Amazon prime member for a number of years ..
Recently I have been shopping on walmart.com And for the most part had been very Satisfied ..On January 23rd, I ordered in RCA computer tablet and on the 26th, received a toy instead ..I called and told the associate about my problem and she said that they would send another one out and I would receive it by that 30th ..I asked her since it was their fault that I did not receive the tablet by the date they promised, if they could expedite it and she said no.. To amazon's credit, in all the years that I have received merchandise from them, I have never received the wrong item ..
Plus, I have been able to receive items the next day after ordering from them if i wanted it.
If Walmart is going to compete with Amazon, they had better improve their customer service ..Very disappointed !
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $114.
Preferred solution: Deliver product or service ordered.