I went to Walmart looking for box springs, I was told they did not have them in the stores and that it would have to be ordered online, I went home and proceeded to purchase my item, it stated that it would arrive on 03/09/18. Which was great because I was off that day so I had it shipped home instead of the store how I originally planned on having it sent.
As soon as my payment process went through the date changed to 03/12/2018 knowing that no one would be home I tried to change the delivery location to the store with no avail, I had tried to reach someone that whole weekend and nothing. We work, no one will be home till late night. Finally I find a way to leave a half as complain but it only allows a certain amount of characters. They finally call me, and when I expressed my concerns and how I felt lied to they tell me my package is schedule for the 03/13 again no one home to baby sit a package, they told me it was now out of their control and I had to go through Fed ex, I called fedex and they are saying that I had to take it up with the shipper (Walmart) and I spoke with at least 5 different people from both fedex and Walmart and none of them could help all they kept saying is that all I could do is now cancel the order and replace it and have it shipped to the store.
No one took responsibility and then all they offered was 10% refund for all this inconvience lol 10 freaking dollars not even 10.00. I am beyond annoyed and frustrated with their lack of customer service and accountability!
If you read this DO NOT SHOP ONLINE!!!!! Worst customer service ever!!!!!
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Order processing issue.