On May 1st 2015 night I bought a 60 inch element hd led tv and when I opened the box there was a 50 inch inside. I took it back to the store the manager in the floor said she did not have authority to exchange to come back the next day.
I went back the next day and the manager said he had no authority since their was a different item inside the box. The Walmart manager also stated that it was manufacturer responsibility. I called the manufacturer and they at least had the courtesy to open a case and said the store would have to exchange. The manager once again said he had no authority to make a decision.
I called walmart customer service and the operator said that it is the manager who can help. I finally looked at the manager in the eyes and asked firmly if he had the authority to help me. He finally confessed and said yes he can make a decision and his desicion was not to exchange. I left in disbelieve not only for myself but how many others fall victim to this individual.
His credibility is none after he lied. I demand respect, I demand results. I ended going to best buy and buying another tv.
I'm stuck with a tv that doesn't even and is not the one I paid for. Is this the kind of treatment customers get?
Reason of review: Poor customer service.
Monetary Loss: $700.
Preferred solution: Full refund.
Walmart Cons: Customer service, Wrong item inside.