4140 W Greenfield Ave, West Milwaukee, WI 53215
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1.5
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2 comments

Contacted Square trade warranty because I brought an "58" inch Roku TV and of course everyone knows when Walmart ask you if you want the warranty you are most likely saying yes especially when they say for 3 years. Weeelllll DONT DO IT!!!!

They will not honour nor replace your item that you have spent hundreds of dollars on.

They say the warranty only covers electrical and manufacturing damage. which is some *** I REPEAT DO NOT BUY THIS PUNK *** WARRANTY.

Product or Service Mentioned: Walmart Customer Care.

Reason of review: Warranty issue.

Monetary Loss: $29500.

Preferred solution: Full refund.

Walmart Cons: Having to deal directly with the vendor, Being mislead.

  • poor accountabilty
  • Electronics Department
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Anonymous
#1724581

You fail to say what the problem with the television is. Did it stop turning on when you push the power button or did you knock it over and break the screen?

Not turning on is a DEFECT which should be covered.

Knocking it over is DAMAGE which is not typically covered by service plans. If you damaged it the problem is yours and you shouldn't expect coverage for your actions.

h.kitchener
#1723574

Buying these extra warranties is really not a good idea, as you found out. But, just as someone who is checking out at some store and are asked if they want to donate a dollar "for the children" or some-such will actually say yes, Walmart has figured out the odds of a buyer of something saying yes to an extended warranty are rather good. I have seen good and bad reviews of the Roku telly but from the reliability or their Roku streaming devices and their lack of customer service for them, I would buy a major brand telly from now on---and not one from Walmart as they seem to sell the unreliable HiSense, Element or similar ones.