I purchased a birthday cake from the Wal-Mart bakery and it contained pieced of hard crystals in it. It cracked my back tooth.
They never gave me a refund. I called customer service and they said to retain the cake and directed me to CSM bakery. Now, three months later they still have not followed up with me. I call the CSM bakery and they give me the runaround.
I will never shop at Wal-Mart again and told others not to as well. A few customers may not be enough to make a noticeable dent in their earnings but over a course of time it may. Especially if their customer service is this terrible.
They did push away a very good customer as I would never spend under $300 at any visit. So now I have given my business to other stores.
Monetary Loss: $20.