On Jan. 2,2014 around 4:35 pm. I called two Walmart stores, one in Rocky Mt. NC and the other in Nashville NC. (Red Oak). After being on holding in Rocky Mt. NC Walmart Store for more than one hour I called the Walmart store in Nashville,( red oak) Walmart Store. I ask to speak to a store manger. The same event took place, after holding for about 30 mins. A lady finally answer the phone. I told her I was holding for the manger and ask her, her name. The lady said her name and I ask if she would please connect me with the store manger. She stated her title as a zone manger. I told her my upset with how long I waited to speak to a store manger. My questions I began to ask her about was the Samsung Galaxy s3 cell phone I wanted to purchase. The zone manger was not at all able to help in answering my questions. So I ask who was the store manger? She say her name was Iris. I gave her my phone number. Finally, Iris call me and I spoke my mine on how Walmart needs to consider customers. She agreed and informed me that the young lady actually work in that department the cell phones are sold in and should have known better to lead me wrong with her lack of knowledge. This is too, too much!!!!!! Walmart Stores in these two areas are a lost cause when it come to commutations , knowable interest, and improving store quality. I hope their is someone who cares enough with a professional title at Walmart that wants to fix this problem!!!!!!