I shop online almost daily. I am home bound due to my health.
I have ordered American Homes Yankee Candles numerous times. They were packed poorly considering how Yankee Candle packages their merchandise from their own plant. I ordered the Yankee Strawberry Lemon Candle and it broke on the Fed-X truck. They didn't bring it in, instead returning it and Not telling me I wouldn't get a replacement.
The next candle came to my home and it was completely broken-a thin layer of bubble plastic wrapped it and I almost sliced my finger off. Took ages for a replacement but I got a whole candle after 2 weeks. Next time I wanted a candle. I order a 19oz.
American Home Candle on 6 different occasions with 6 order numbers. I was lied to by Cateryn O., a supervisor and her employee said they would have one to me the Friday before 4th of July. Nothing arrived. When I order the candles, it stops at processing and will not go further in the process.
In two mos after spending at least 6 hours on the phone and in chat sessions and I still can't get a candle by American Homes/Yankee Candle. Most of the employees were kind and apologetic, however NO CANDLES!!! They promised discounts and I have never received one because I couldn't get the candle delivered to me. I will discuss trying to return a damaged rug from Walmart and how horrifically I was screwed over.
It was rectified but it took months and my checking account was overdrawn with a $38.50 overdraft fee from my bank.
I just got a Fed-X receipt from Walmart in order to return the damaged rug and Fed-X picked the rug up this week. Sad and pathetic.
Product or Service Mentioned: American Home By Yankee Candle Candle.
Reason of review: Order processing issue.
Monetary Loss: $70.
Preferred solution: Deliver product or service ordered.