I bought and paid for the Wal-Mart care plan for my cell phone. It covers everything but lost.
My phone screen was cracked. I submitted a claim, mailed in my old phone and two weeks later I still don't have a replacement phone! Every time I call they ask me the same questions and I get the same run around answers. They are waiting for my phone, yet I tell them according to UPS they got my phone several days ago.
Oh! Suddenly they see that and my phone is being shipped. Every. Single.
Day. Yet I still don't have a phone! This company is a scam that should be shut down.
Don't bother buying into this insurance scam. They are all trained liars.
Product or Service Mentioned: Walmart Protection Plan.
Reason of review: Poor customer service.