12236 Montana Ave, El Paso, TX 79938
Not resolved
2 comments

cell phone broke have not had it 30 days purchased 2 year warrenty with phone. cannot return phone to walmart it is a walmart family mobile cell phone .

called phone number on packaging 7/21/2019 gave information about the broken phone would like a refund of my money purchased cell phone 6/17/2019 tc # 6285366333694944 at walmart elpaso,tx montana ave .

left mailing address concerning this matter have purchased another walmart phone to replace the broken phone . after calling the other number i was ask to call all i got was a recording that kept asking me to press numbers , but was never able to talk to anyone about the phone,

Product or Service Mentioned: Walmart Cell Phone Replacement.

Reason of review: Warranty issue.

Monetary Loss: $27.

Preferred solution: Full refund.

Walmart Pros: It has always been excellent except for today.

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Anonymous
#1721000

What you would like and what you get may be 2 different things. Most often the warranties on phones will call for the repair or replacement of the phone, not a refund. Rather than being in such a rush, you need to go through the steps of the warranty or you may end up owning an extra phone you don't need.

Anonymous
#1724898
@Anonymous

What the weather man says is going to happen and what the good Lord makes happen are too entirely separate things.