12236 Montana Ave, El Paso, TX 79938
Not resolved

cell phone broke have not had it 30 days purchased 2 year warrenty with phone. cannot return phone to walmart it is a walmart family mobile cell phone .

called phone number on packaging 7/21/2019 gave information about the broken phone would like a refund of my money purchased cell phone 6/17/2019 tc # 6285366333694944 at walmart elpaso,tx montana ave .

left mailing address concerning this matter have purchased another walmart phone to replace the broken phone . after calling the other number i was ask to call all i got was a recording that kept asking me to press numbers , but was never able to talk to anyone about the phone,

Product or Service Mentioned: Walmart Cell Phone Replacement.

Reason of review: Warranty issue.

Monetary Loss: $27.

Preferred solution: Full refund.

Walmart Pros: It has always been excellent except for today.

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What you would like and what you get may be 2 different things. Most often the warranties on phones will call for the repair or replacement of the phone, not a refund. Rather than being in such a rush, you need to go through the steps of the warranty or you may end up owning an extra phone you don't need.


What the weather man says is going to happen and what the good Lord makes happen are too entirely separate things.