I made my purchase online Thursday, December 4, 2014. The total purchase price was $488.29.
Online it showed my order would be ready today, Friday 12/5/14. I received a email thursday night stating i need to call customer service to confirm my order. I called Friday, they confirmed my order and said it should be at my walmart but I should call ahead. I went to walmart, they said i had to come back bc the site to store pick up didn’t open until 10am.
I came back at 10, they were very disorganized with the site to store pickup, one lady was taking the order number then going to look in the back for the product. I waited at walmart for over an hour and they informed me my merchandise was still on the truck and I should come back Saturday. Right now, Friday Night, I get a email that my order was cancelled due to it being out of stock. This is very upsetting, how in the world can i place an order online and my account get debited if you don’t have the product.
Is this a scam? Is walmart now involved in fraud and misleading the consumer? I call customer service and they say I won’t get a refund until 7 days! Again, what type of game are you playing walmart.
You take my money, falsely confirm my product is on the way but then cancel the entire order and keep almost $500 of my hard earned money in which I can’t even go out and buy another one, until I get my refund. This makes me not want to shop at Walmart at all, and stick with Target and Meijer.
Very bad business practice. I can live without Walmart and will start doing so.
Product or Service Mentioned: Walmart Account.
Reason of review: Problems with payment.
Monetary Loss: $500.
Preferred solution: Deliver product or service ordered.
Walmart Cons: Customer service, Lack of stock.