Walmart - Chat did not reply re my question about my return

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Hello, welcome to the Walmart Help Center! I am Walmarts automated support assistant.

Walmart bot said

What can I help you with today?

My most recent order

A different order

Something else

You said

A different order

No problem!

Select from your orders below.

Walmart bot saidOrder Number 620200****970

Placed on

Mon Dec 14, 2020

Total Charge

$43.30

Shipped to

trufflel@***.com

439 Riverdale Dr Eastlake OH 44095

Select This OrderOrder Number 511201****709

Placed on

Thu Aug 27, 2020

Total Charge

$24.11

Shipped to

trufflel@***.com

439 Riverdale Dr Eastlake OH 44095

Select This Order

You said

620200****970

Walmart bot said

Ok, Ive got your order. What can I help you with?

Track this order

Start a return

Cancel this order

Contact marketplace seller

It's something else

You said

I mailed package to seller Feb 2 and emailed reason for returning to seller and have not received any communication or refund as of today

Select the item that you would like to return below.

Walmart bot said

Allegra K Womens Round Toe Block High Heel Lace Up Platform Boots Black 7

Clothing, Shoes & Accessories

$40.37

Select this item

You said

Allegra K Women's Round Toe Block High Heel Lace Up Platform Boots Black 7

Walmart bot said

This item is from one of our Marketplace sellers but you can request to return for a refund or cancel from your account (you can use the tracking details if it was a guest order). The available return and cancellations options may be more than our agents offer.

Would you like to try that now?

Yes, take me to my account

Yes, show me my guest order

I need more help

You said

I need more help

Walmart bot said

Ok, lets connect you. How would you like us to contact you?

Start chat (1 min wait)

Email me (within 24 hrs)

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You said

Start chat (1 min wait)

Please hold while I transfer you to an agent.

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Youre next in line, and someone should be with you in about 1 minute. Thanks for your patience!

Good news! Our agent Donovan has joined the conversation.

D

Agent said

Hi, how can I help you today?

You said

What do I do now? I have sent the package and emailed the seller and now I have no boots and no refund Doesn't Walmart guarantee returns?

Absolutely, we do it.

can you please provide me the order number and the tracking number that you used to return the item?

I have not heard from you in a few minutes. Are you still with me?

I am going to close this chat due to inactivity. If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us.

W

Agent said

Your agent has left the conversation.

You can close this chat window now or send another message to be connected to another agent.

You said

I am sending the communication to seller to youThe boots do not fit. Uncomfortable. We would like to return.

Please tell me how to return this item.

Thank you

On Monday, February 1, 2021, 09:12:46 PM EST, Walmart wrote:

Dear Marilynn Nagy，

We receive your information from Walmart customer center. could u please tell me what is wrong with your order, We will solve this issue once we receive your reply.

Warm regards,

Tasharina Corp.

2021.02.01 22:16 - Walmart Customer Care 写道:

Dear Tasharina Corp- -FromOrderPackage,

** THIS IS AN ESCALATION **

Do NOT reply to this email (contact the customer)

Customer Name: Marilynn Nagy

Order Number: 620200****970

Reason for Contact: Return/Replace - Incorrect Size/Item Received

Item names/numbers: Allegra K Women's Round Toe Block High Heel Lace Up Platform Boots, Shoe Size: 7, Actual Color: Black/16394****

Agent message: wrong size / too big / please process return label and refund

What you need to do now

1.

Contact the customer within 48 hours and provide a level of service that will satisfy the customer

2. Communicate directly with the customer and let them know what action you have taken

If there is a technical issue that Walmart needs to be aware of, open a support ticket referencing the order number and the issue/problem. How does a Marketplace seller create a support ticket?

For help, open this Knowledge Base link:

http://marketplace.walmart.com/knowledgebase/articles/Article_links/Contacting-Walmart-Marketplace-Support

Thank you,

Walmart Customer Care

I need to get back to agent

Walmart bot said

What can I help you with today?

My most recent order

A different order

Something else

You said

The boots do not fit. Uncomfortable.

We would like to return.

Please tell me how to return this item.

Thank you

On Monday, February 1, 2021, 09:12:46 PM EST, Walmart wrote:

Dear Marilynn Nagy，

We receive your information from Walmart customer center. could u please tell me what is wrong with your order, We will solve this issue once we receive your reply.

Warm regards,

Tasharina Corp.

2021.02.01 22:16 - Walmart Customer Care 写道:

Dear Tasharina Corp- -FromOrderPackage,

** THIS IS AN ESCALATION **

Do NOT reply to this email (contact the customer)

Customer Name: Marilynn Nagy

Order Number: 620200****970

Reason for Contact: Return/Replace - Incorrect Size/Item Received

Item names/numbers: Allegra K Women's Round Toe Block High Heel Lace Up Platform Boots, Shoe Size: 7, Actual Color: Black/16394****

Agent message: wrong size / too big / please process return label and refund

What you need to do now

1. Contact the customer within 48 hours and provide a level of service that will satisfy the customer

2. Communicate directly with the customer and let them know what action you have taken

If there is a technical issue that Walmart needs to be aware of, open a support ticket referencing the order number and the issue/problem.

How does a Marketplace seller create a support ticket?

For help, open this Knowledge Base link:

http://marketplace.walmart.com/knowledgebase/articles/Article_links/Contacting-Walmart-Marketplace-Support

Thank you,

Walmart Customer Care

The boots do not fit. Uncomfortable. We would like to return.

Please tell me how to return this item.

Thank you

On Monday, February 1, 2021, 09:12:46 PM EST, Walmart wrote:

Dear Marilynn Nagy，

We receive your information from Walmart customer center. could u please tell me what is wrong with your order, We will solve this issue once we receive your reply.

Warm regards,

Tasharina Corp.

2021.02.01 22:16 - Walmart Customer Care 写道:

Dear Tasharina Corp- -FromOrderPackage,

** THIS IS AN ESCALATION **

Do NOT reply to this email (contact the customer)

Customer Name: Marilynn Nagy

Order Number: 620200****970

Reason for Contact: Return/Replace - Incorrect Size/Item Received

Item names/numbers: Allegra K Women's Round Toe Block High Heel Lace Up Platform Boots, Shoe Size: 7, Actual Color: Black/16394****

Agent message: wrong size / too big / please process return label and refund

What you need to do now

1.

Contact the customer within 48 hours and provide a level of service that will satisfy the customer

2. Communicate directly with the customer and let them know what action you have taken

If there is a technical issue that Walmart needs to be aware of, open a support ticket referencing the order number and the issue/problem. How does a Marketplace seller create a support ticket?

For help, open this Knowledge Base link:

http://marketplace.walmart.com/knowledgebase/articles/Article_links/Contacting-Walmart-Marketplace-Support

Thank you,

Walmart Customer Care

The boots do not fit. Uncomfortable.

We would like to return.

Please tell me how to return this item.

Thank you

On Monday, February 1, 2021, 09:12:46 PM EST, Walmart wrote:

Dear Marilynn Nagy，

We receive your information from Walmart customer center. could u please tell me what is wrong with your order, We will solve this issue once we receive your reply.

Warm regards,

Tasharina Corp.

2021.02.01 22:16 - Walmart Customer Care 写道:

Dear Tasharina Corp- -FromOrderPackage,

** THIS IS AN ESCALATION **

Do NOT reply to this email (contact the customer)

Customer Name: Marilynn Nagy

Order Number: 620200****970

Reason for Contact: Return/Replace - Incorrect Size/Item Received

Item names/numbers: Allegra K Women's Round Toe Block High Heel Lace Up Platform Boots, Shoe Size: 7, Actual Color: Black/16394****

Agent message: wrong size / too big / please process return label and refund

What you need to do now

1. Contact the customer within 48 hours and provide a level of service that will satisfy the customer

2. Communicate directly with the customer and let them know what action you have taken

If there is a technical issue that Walmart needs to be aware of, open a support ticket referencing the order number and the issue/problem.

How does a Marketplace seller create a support ticket?

For help, open this Knowledge Base link:

http://marketplace.walmart.com/knowledgebase/articles/Article_links/Contacting-Walmart-Marketplace-Support

Thank you,

Walmart Customer Care

No problem! Select from your orders below.

Walmart bot saidOrder Number 620200****970

Placed on

Mon Dec 14, 2020

Total Charge

$43.30

Shipped to

trufflel@***.com

439 Riverdale Dr Eastlake OH 44095

Select This Order

You said

620200****970

Walmart bot said

Ok, Ive got your order. What can I help you with?

Track this order

Start a return

Cancel this order

Contact marketplace seller

It's something else

You said

I mailed to seller Feb 2 and have not heard back

Select the item that you would like to return below.

Walmart bot said

Allegra K Womens Round Toe Block High Heel Lace Up Platform Boots Black 7

Clothing, Shoes & Accessories

$40.37

Select this item

You said

Allegra K Women's Round Toe Block High Heel Lace Up Platform Boots Black 7

Walmart bot said

This item is from one of our Marketplace sellers but you can request to return for a refund or cancel from your account (you can use the tracking details if it was a guest order). The available return and cancellations options may be more than our agents offer.

Would you like to try that now?

Yes, take me to my account

Yes, show me my guest order

I need more help

You said

I need more help

Walmart bot said

Ok, lets connect you.

How would you like us to contact you?

Start chat (1 min wait)

Email me (within 24 hrs)

Call me (1 min wait)

You said

Start chat (1 min wait)

Please hold while I transfer you to an agent.

While you wait, you can check for your answer in our Current Frequently Asked Questions without losing your place in line.

I will play this sound when the agent joins. Make sure you are nearby so you hear the notification!

Youre next in line, and someone should be with you in about 1 minute. Thanks for your patience!

W

Agent said

Good news!

Our agent Karen has joined the conversation.

You said

I have sent package back to seller Fe2 and I also emailed seller for reason per their request and have not heard back as of today

You said

Am I out of luck? No boots, no refund

You said

Are you there?