Walmart
Reviews and Complaints

Ordered 3 items all shipped separately. First one was left at undetermined address (delivery directions not followed).

Second item was left outside apartment building instead of mailroom and could have been stolen or wet but it didnt rain.

Third item was to be delivered today but is still sitting Kansas so unsure when delivery will be and may be wrong item!
So tired of excuse after excuse and promises it wont happen again. Just need to quit ordering because they dont know how to provide good delivery service.
Most of the time they blame their delivery servicebut who is the delivery service hired by???

I ordered from a store and paid the $14.95 for 3 hours or less delivery. They shopped 1 item every 20 to 30 minutes.

Then they 're-shopped' my grocery order. It arrived 30 minutes late. So I called customer service to get their robot to explain that 're-shopping' is common. Also, I would be charged full price.

I called customer service who couldn't find my account. Ok, so the 'shopper' goes and puts things in a basket and says it is 'shopped.' But then they take my items out and give them to another customer and 're-shop'?! Walmart thinks this is acceptable?!

Kroger, Publix, Target, nor Amazon gives me any of this aggravation without an apology! Never once have my items been 're-shopped'!

I purchased a water filter from one seller, and it took almost a month to get. When it showed up, I had to go to the post office to get it.

I took a ticket, and USPS said it was a counterfeit label and requested an additional fee, and the seller wasn't the same person. I refused and sent it back. I contacted Walmart. They contacted the supposed seller, which was different.

They claimed I had got the purchase and if my family didn't, my neighbors did. The label said it was sent from Illinois.

I still haven't gotten the refund from Walmart, who has had me wait over 3 weeks to get it. USPS said they have found several from Walmart and Amazon.

Order date: April 18, 2025
Order number: 200012*-***43915
Gift card: $200 Afterpay issued Walmart gift card
Expected total: $191.00
Actual total after applying gift card: $206
I'm a single mother trying to prepare Easter dinner, so I loaded $200 onto an Afterpay gift card specifically for groceries and household items. When I checked out at Walmart.com, my subtotal was $191.00, so I applied the card expecting a $0 balance.
Instead, the final balance jumped up to $206 along with taking almost $7 off my debit (an extra $20-25!).

That makes no sense—how does applying store credit make me owe more? I had to manually remove items until the gift card fit the order.
I called Walmart customer service; the rep told me to wait until the order arrives and call back for a $25 refund. But even that interaction was confusing: she asked only for my mailing address (never asked for my email or phone number as previous reps did), then abruptly returned and said that information wasn't needed. I had to mention I was recording the call before she would help.
What to watch out for: 1.

Check your totals both before and after you apply any gift cards. 2. Ask for a written confirmation (email or chat transcript) of any promised refund. 3.

Keep your order number and gift card ID handy when you call.
Desired resolution: A clear explanation for why the gift card increased my balance.

Immediate refund of the $25 overcharge, without having to wait for order arrival and another phone call. Assurance that future customers won't face the same glitch.

Sept. 4 I purchased the Sportspower Sunnyslope Wooden Swing Set $498+ tax(#200013*-***30393).

Swing delivery date was Sept. 6 . Sept. 6 I received box 2 of 2, with box 1 of 2 being delayed until Sept.

7. Sept. 7 a Sealy mattress arrived instead of box 1. I called customer service and was told the swing was out for delivery.

I tried explaining to CS that I received a deliver of a mattress instead of the swing set (I never ordered a mattress) CS hung up on me. Called back and was told box 1 will be re-mailed and delivery date was Sept. 9. Sept.

9 I chatted with CS and was told that they will issue full refund. They refunded me for box 2 but said box 1 refund will be issued within 3- 5 days. Sept. 14 still no refund for box 2.

Chatted with CS was told I had to bring box 2 to store to get refund.

I told them I had no way of taking to store that why I req'ed delivery CS said that was the only option. Called CS & they will schedule a pickup from home still awaiting pickup & refund

Walmart inserted Solve on their own and it has not been resolved. Do you see what I mean by fraud?

They will most likely not publish it until I clean up my language.

I already wrote to them telling them to send it back to me. I will clean it up, but my review is being posted. I couldnt wait. Its taken too long with the attorney.

You couldve done me right and just reimbursed me now Im going for punitive damages and 20% interest rate. My punitive damages are going to be high because you put me through a lot of stress. This is gonna cost you Walmart for all the agony I went through you will pay tenfold. This is not a threat.

This is the truth. You were all thieves, liars, and frauds.

Every time you order something from Walmart one of 2 things happens. You are either told you package ship and it never did so you end up having to ask for a refund and buy the item elsewhere or you are told a day your package will arrive and the day it's supposed to arrive you get an email saying it's delayed with no new delivery date.

Do not order from Walmart just go to a brick and mortar and buy what you need or purchase what ever you need from someone who actually delivers your package. Life is too difficult to add to it a company such as Walmart who can't get their act together and doesn't care about the quality of how customers are treated Pathetic.