I purchased an engagement ring from Walmart on March 28, 2014. A week ago, a diamond fell out of the ring. Today i took it back to the SAME Walmart I purchased the ring from to have it sent out for repair (has a 1 year warranty provided by walmart at no extra cost). When I took the ring in for re-sizing, around 3 weeks after purchase, I was told I did NOT need the receipt for any repairs regarding the ring, because everything was in their "book" that they keep on the counter. I told the manager, Elda, that I did not have the ring, and explained that I was told by the previous employee that helped me, that I did not need it because everything was in their system/book.
The manager explains she needs the UPC code, so she asks me to come around to the other side of the jewelry counter to show her which ring I have. I point out the exact same ring, and she shakes her head and says "No, That's not it."
I tell her "yes, that is the ring, look at it, it's the exact same thing." , At which point she responds again with "no, that's not the ring" She then looks at me and asks me "You spent that much money on a ring?" I have NO idea what she meant by that besides being disrespectful! I suppose in her opinion you have to look at a certain way to be able to afford a $700 ring?? So I told her that I had actually bought a more expensive ring to begin with, and it could not be sized down to the proper size so I ended up having to settle for the ring in question.
She then PUTS MY RING ON HER FINGER AND WEARS IT, while filling out paperwork, even though I had the original box, that I brought it to the store in.
She fills out the envelope to send the ring off, and I ask for a receipt/proof of me leaving the ring in their possession, and she denies me any formal proof, and gives me a piece of the envelope with a date written on it, and would NOT sign it or put her name on it acknowledging that I dropped this ring off for repair.
I tried to find a store manager to make a formal complaint and could not get in contact with one. So I came home to fill this out.
I have never been disrespected like this in ANY store for ANY reason. I was absolutely appalled at the fact that she would tell me the ring i'm pointing out to her is in fact the same model that I purchased, just to deny it because she personally didn't think i could afford it?! This is COMPLETELY unacceptable behavior and I will continue to pursue this and escalate it as far as I can/need. I will be calling the store and trying to contact a manager on the phone and I will return to the store today and try again in person. I will not accept to be treated this way by an employee at any business.
Product or Service Mentioned: Walmart Manager.