Orange, Texas
Not resolved
5 comments

I purchased an engagement ring from Walmart on March 28, 2014. A week ago, a diamond fell out of the ring. Today i took it back to the SAME Walmart I purchased the ring from to have it sent out for repair (has a 1 year warranty provided by walmart at no extra cost). When I took the ring in for re-sizing, around 3 weeks after purchase, I was told I did NOT need the receipt for any repairs regarding the ring, because everything was in their "book" that they keep on the counter. I told the manager, Elda, that I did not have the ring, and explained that I was told by the previous employee that helped me, that I did not need it because everything was in their system/book.

The manager explains she needs the UPC code, so she asks me to come around to the other side of the jewelry counter to show her which ring I have. I point out the exact same ring, and she shakes her head and says "No, That's not it."

I tell her "yes, that is the ring, look at it, it's the exact same thing." , At which point she responds again with "no, that's not the ring" She then looks at me and asks me "You spent that much money on a ring?" I have NO idea what she meant by that besides being disrespectful! I suppose in her opinion you have to look at a certain way to be able to afford a $700 ring?? So I told her that I had actually bought a more expensive ring to begin with, and it could not be sized down to the proper size so I ended up having to settle for the ring in question.

She then PUTS MY RING ON HER FINGER AND WEARS IT, while filling out paperwork, even though I had the original box, that I brought it to the store in.

She fills out the envelope to send the ring off, and I ask for a receipt/proof of me leaving the ring in their possession, and she denies me any formal proof, and gives me a piece of the envelope with a date written on it, and would NOT sign it or put her name on it acknowledging that I dropped this ring off for repair.

I tried to find a store manager to make a formal complaint and could not get in contact with one. So I came home to fill this out.

I have never been disrespected like this in ANY store for ANY reason. I was absolutely appalled at the fact that she would tell me the ring i'm pointing out to her is in fact the same model that I purchased, just to deny it because she personally didn't think i could afford it?! This is COMPLETELY unacceptable behavior and I will continue to pursue this and escalate it as far as I can/need. I will be calling the store and trying to contact a manager on the phone and I will return to the store today and try again in person. I will not accept to be treated this way by an employee at any business.

Product or Service Mentioned: Walmart Manager.

  • rude manager at walmart
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Anonymous
#860144

$700 for an engagement ring? You rednecks really are a disgrace to this country.

Anonymous
#854805

How did you plan to get a ring repaired without taking the ring in? They can't repair NOTHING.

Did you mean you didn't take your receipt?

That would make more sense. There are definitely some holes in your story.

First Born Triplet
#854996
@Anonymous

I think he just typed the wrong word here, I think he meant he did not take the receipt in, not that he did not take the ring in, it is obvious isn't it?

Anonymous
#854572

Nope, the real reason she knows that you did not purchase that particular ring was because like you said they keep it on file what right you purchased. In other words they know that you purchased a cheaper ring and were trying to get a $700 ring claim the band broke.

Anonymous
#854573
@Anonymous

I also find something fishy about this story, if he needed them to repair the ring, he would need to bring it in the store right. Why would he want a ring repaired and not bring it in for repairing.

Then notice how he claims he talked to the manager, then he claims he will talk to the manger later on and this is not over. His story does not add up, he first claims he never brought in the ring then he claimed he would not get the ring he dropped off for repair.

Quotes

" I told the manager, Elda, that I did not have the ring, and explained that I was told by the previous employee that helped me, that I did not need it because everything was in their system/book."

then he claimed to have the ring and it was in their possession

"She fills out the envelope to send the ring off, and I ask for a receipt/proof of me leaving the ring in their possession"

Kudos to the manager for sticking to their guts and not allowing him to have a free $700 ring and raising prices for everyone. Theft and scamming is what raises prices for us all.