This is my letter to ethics.
2018 I have had three different issues with Walmart that I would like to discuss. I now will forever remember the attack I went through for the rest of my life, falling to the ground and then discarded as if I was the criminal. I was attacked by the criminal, the moment I entered the store. Walmart did nothing to warn me that danger was already present in the store. Looking back I have had multiple experiences in 2018.
First in January 2018 I was discriminated against by a rude worker at the customer service on academy. I filed a report, ethics spoke to store manager. Validated the fact she had discriminated. I was offered a store credit. I never received it.
Also recently trying to exchange an iPad case my mom purchased, it was the wrong model. The customer service on Wyoming basically told me that they couldn’t exchange it out for the correct model nore wouldn’t they give me a gift card. Sadly I’m stuck with a iPad case that I can’t use. Although she found the receipt I refuse to interact with customer service at Wyoming store in Albuquerque.
The worst happened Saturday, November 25 2018 When was walking into Walmart on San Mateo in Albuquerque and upon entering - not even passed the basket area in there was a customer that was walking away from some employees that were apparently talking to him. It seemed we were passing each other until he said “how about this!” attacked me and elbows me to the chest makes me fall to the floor. It was extremely terrifying and humiliating not to mention painful.
There is nothing that anybody has done to make this right or to make me feel like I matter as a customer any longer. 2018 the entire year Walmart workers have shown me and my mom nothing on how the customer truly matters to them. It’s obvious that asset protection is more important that customer and innocent child Protection.
The policies online is a complete lie and is in no way followed. I was denied those customer entitlements. I was denied cashing in my disability check by a worker in discrimination I filed a complaint. I was denied exchanging the wrong model number or gift card for a case and NOW I was actually injured in the store because no one cared to protect my safety.
Embarrassing enough I was ignorantly walking into the store. I had no idea that this was entering a dangerous situation.The workers did, they saw me coming! I walked right into it and I got attacked thrown to the ground purposely and sent on my way.
Thanks Walmart for being a great company!
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.