Bob Greenleaf, Manager
100 Nitro Market Place
Cross Lanes, WV 25313
Dear Mr. Greenleaf:
I went to Walmart with my grandson to purchase a toy for him. After the cashier handed me the receipt I noticed the incorrect price had been charged. I confirmed the error and notified a store employee and was told I had to go to customer service. I ask to speak to a manager and was refused. I went to customer service only to find a line with five or six people. I had my 3 year old grandson with me and I was unable to wait in line. I contacted the store when I got home and ask to speak to you (the manager listed on the receipt) I was told you were not there so they gave me Elizabeth. She refused to give me her last name or any identification number. I explained to her I could not wait in line. She was very rude and unprofessional; saying I would not let her talk and saying I must go to customer service.
If an incorrect price is charged I believe it should be corrected without waiting in line at customer service.
I believe bad customer service is systemic. In an effort to reduce costs and returns, bad customer service is designed to discourage customers from complaining or returning items. Five dollars will not break me. In general the lack of personal (checkout or customer service), poor quality, un-stocked selves, inconvenience, rude employees, dirty stores, and poor customer service causes many people to shop elsewhere. A growing number of people feel the same way.
Wal-Mart scored the lowest of any retailer on the American Customer Satisfaction Index from the University of Michigan, earning it the title of "Worst Customer Service in America."
"Having lost the battles on merchandise quality and customer satisfaction, Wal-Mart is left competing on price alone. This is certainly one of Wal-Mart's strongest attributes and one which might serve the retailer well in a period of economic weakness. But it means customers are only too eager to abandon the retailer whenever economically possible."
Ronald W. Ash
20 Sunny Acres
Saint Albans, WV 25177
Product or Service Mentioned: Walmart Cashier.