i have worked in retail for several years. i know what good customer service is.
i was shopping in the Laurel, MS walmart the other day and over heard two associates talking. it seems she was written up and reprimanded because she left her department (toys), to mix paint in hardware. a customer needed her assistance. there was no associate in the hardware department.
he had been pulled to another department. now i do not know about anyone else but, that is good customer service. i get so tired of these people who are making fairly good money says, "oh i don't know where they are , they'll be back later". then the associate just walks away.
that people is NOT good customer service. now that young lady should not have been reprimanded for her actions. that really pissed me off. the management of this store needs to step up and do a better job.
thank you for listening. i know nothing will be done about this complaint, but this is why retail needs unions in place and i will look into having a union rep speaking with walmart employees about just such as this.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). frogass56 is overall dissatisfied with Walmart. The most disappointing about walmart customer care at Walmart was mgrs do not really investigate issues and rotten apples Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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