i have worked in retail for several years. i know what good customer service is.
i was shopping in the Laurel, MS walmart the other day and over heard two associates talking. it seems she was written up and reprimanded because she left her department (toys), to mix paint in hardware. a customer needed her assistance. there was no associate in the hardware department.
he had been pulled to another department. now i do not know about anyone else but, that is good customer service. i get so tired of these people who are making fairly good money says, "oh i don't know where they are , they'll be back later". then the associate just walks away.
that people is NOT good customer service. now that young lady should not have been reprimanded for her actions. that really pissed me off. the management of this store needs to step up and do a better job.
thank you for listening. i know nothing will be done about this complaint, but this is why retail needs unions in place and i will look into having a union rep speaking with walmart employees about just such as this.
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.
I didn't like: Mgrs do not really investigate issues, Rotten apples.