Walmart is a well-known company that demonstrates quality customer service. I've never had a problem with customer service until today.
I called Walmart regarding a pick up order I placed Thursday and spoke to a manager. The manager was rude and did not assist me in anyway instead he told me that it was not under his control and that he could not give me any information regarding my pickup order. The email says that the "credit card funds will be held until the order has been shipped and then you will receive a confirmation email". Well the funds have already been taken out of my account and I have not received a confirmation email.
It seems a little sketchy to me that money has been taken out of my account and I have no way of tracking the order nor can a manager help me with the order process. Very unsatisfied with the customer service I received today.
Reason of review: Poor customer service.