I had the worst expereince recently with Walmart's site to store service.
I placed the order so my cousin out of state could pick it up. When she arrived the store said they couldn't see her name in the system. Though she had the text verification, order # and I had the email confirmation showing her name. I called the store and was passed around 7 different times and to get the issue resolved. Each person said they'd help me and put me on hold. I finally asked for the manger who had to worst attitude. She never even came back on the phone after basically telling me I didn't place the order right.
I called 1-800-Wal-Mart as she instructed and tried to add the alternate pickup name. The rep said the name was already listed. My cousin went back to the store and tried again. The same manager said it wasn't there again. Only after she called the 1-800-Wal-mart number herself to verify did she allow my cousin to pick up the order. I understand her adhearance to company policy but my cousin had both the order number and text confirmation PLUS I was on the phone while she was there.
Product or Service Mentioned: Walmart Pick Up Service.