Skip to content
Write review For Business
  • Login
This month the number of Walmart customer service requests is much higher than usual.

Contact Walmart Customer Service

How to Reach a Person at Walmart

Verified Contact Information

Toll-Free Number:

  • 1-800-925-6278
Call customer service
Send Message

Customer Service:

  • 1-877-294-1086
    Credit Card
  • 1-877-937-4098
    MoneyCard
  • 1-877-968-6391
    Product Care Plan
  • 1-866-633-9096
    Visa Gift Card
  • 1-800-571-1376
    Visa Gift Card

Accessibility:

  • 1-800-966-6546

Headquarters:

  • 1-479-273-4000

Media:

  • 1-800-331-0085

Walmart Emails:

Customer Service
Walmart Surveys
Investors/ Franchising
Legal
Privacy Inquiries
Media
Advertising Inquiries
service@walmartcontacts.com

Walmart Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Walmart Phone Number
1 (800) 925-6278
Average Hold Time
00:03:12
Average Calls duration
4 minutes
Most Popular Walmart Email Address
help@walmart.com
Walmart Live Agent Availability
10% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

Frequently asked questions about Walmart

Frequently asked questions about Walmart

One of the quickest ways to contact the retailer is to use Walmart customer service phone number. For support and assistance, you can call company customer service and ask all your questions via this phone number: 1-800-925-6278 (1-800-WALMART). If you wonder how long is Walmart customer service open, it's from 8 am to 11 pm every weekday.

Another way to get Walmart customer service support is to send an email on the official website. You can write about products, store experience, service, and other issues. Except for the opportunity for sharing feedback, Walmart.com also gives information about FAQs, store locations, and financial help centers.
The easiest way to email Walmart online customer service is to fill out the form on Walmart.com. But if you have an issue that doesn’t relate to the topics on the website, you can send your inquiry to the following customer service email: help@walmart.com. The answer terms may vary a lot, from a few days to one week.

Walmart website covers most of the common questions about the stores. If you need help, you can use live chat. That’s the fastest way to get in touch with Walmart chat support is to go to their Help page and choose the option ‘Contact us’. You will see the window on the side that lets you choose the topic of your request for support. Customers can write their feedback, ask any questions, or get detailed information via Walmart live chat.
You can also use Instagram Direct, Facebook messenger, or Twitter to reach Walmart customer service online.

Walmart stores are usually open from 6 am to 11 pm.

To get in touch with the Walmart support, call toll-free at Call 1-800-925-6278 (1-800-WALMART) or drop an email at help@walmart.com.

To cancel Walmart plus, follow these steps:

  1. Go to the Walmart website.
  2. Log in to your account.
  3. Select account.
  4. Choose “Walmart+”
  5. Click the “Manage Membership” button.
  6. Choose the “Cancel Membership” option.

To file a complaint about Walmart, choose one of the options:

  1. Call 1-800-925-6278.
  2. Send a fax to 1-877-291-8154 or 614-921-9866.
  3. Send an email to help@walmart.com.

To contact Walmart CEO, send an email to doug.mcmillon@walmart.com or doug.mcmillon@wal-mart.com.

To delete your Walmart account, reach out to the company via the “Contact Us” section on the website. Alternatively, go to the “Account” section on your Walmart app and follow the “Request to Delete Account” link.

To cancel your Walmart membership, follow these steps:

  1. Go to the Walmart website.
  2. Log in to your account.
  3. Choose “Walmart+”
  4. Click the “Manage Membership” button.
  5. Choose the “Cancel Membership” option.

You can buy Walmart gift cards from Walmart or from Sam’s Club.

To cancel your Walmart order, follow these steps:

  1. Go to the Walmart website.
  2. Log in to your account.
  3. Select ” Purchase History”.
  4. Find the order you want to cancel and click the “Request Cancellation” button.

Walmart is a family-owned business. The company is controlled by the Walton family.

PissedConsumer Club

Contact Information

Walmart Website:

Walmart Help Center:

Corporate Office Address:

Walmart Corporate
702 SW 8th Street
Bentonville, Arkansas 72716-0160
United States

Other Info (opening hours):

Customer Service Hours (CT):

Monday - Friday: 8:00am - 11:00pm

Saturday: 9:00am - 9:00pm

Sunday: 12:00pm - 7:00pm

More contact details

Fax:

+1-877-291-8154

Summary of Walmart Customer Service Calls

56.3K TOTAL
CALLS
03:23 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Walmart?

Shipping and Delivery Question:

  • “Delivery issue”
  • “Delivery issues”
  • “Missing item”

Request for Information Question:

  • “To get help with my account”
  • “Question on an order”
  • “Need to find out if you're able to cash a insurance check. For 5,000 dollars and how much will it cost me to do so”

Product/ Service Question:

  • “Defective Product”
  • “Fee for food delivery”
  • “Order and credit”

Payments and Charges Question:

  • “Payment”
  • “Ober charge”
  • “I was charged twice for my order”

Return/ Replace Question:

  • “Return”
  • “Returning a broken item”
  • “I return my sewing machine, but I have insurance on it and I don’t receive any refund of it so please I need my refund back”

Activation/ Cancellation Question:

  • “Canceled account”
  • “To cancel membership and to have money , put back in my account”
  • “To cancel membership and also have the 186.That's been taken out of my account three times put back in there”

Refund Question:

  • “Refund”
  • “Weres my refund”
  • “About refund”

Cards Question:

  • “I have enough money on my EBT card and my BENEFITS CARD FROM HUMANA BUT THEY ARE DENYING IT”
  • “I have a new card number to pay my bill”
  • “To report gift card, Scam”

Account Question:

  • “Can't create a Walmart account”
  • “Money out of my bank account”
  • “New membership”

Staff Question:

  • “Poor customer service 8 times regarding fee.”
  • “Assembly service”
  • “About TLE Store 1734 associate and they service”

Website/ Application Question:

  • “Trying to put in a order online with my gift card”
  • “App won’t let me select the item I have an issue of non-delivery with”
  • “Order online”

Employment Question:

  • “W-2”
  • “Need my w2 from”
  • “W2 forms never recieved”

Other Question:

  • “Lost groceries”
  • “Walmart Order”
  • “Prob on order for 11 today”

Compare Walmart Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Target
Target Customer Service
stars-rating-fill
4.8 out of 5
Kroger
Kroger Customer Service
stars-rating-fill
4.3 out of 5
Dollar General Corporation
Dollar General Corporation Customer Service
stars-rating-fill
3.6 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Walmart? What happened? What can we help you with?
Submit review Don't show this popup
Walmart
Reviews Contacts Community