Skip to content
Write review For Business
  • Login

Contact Walmart Customer Service

Walmart Phone Numbers and Emails

Toll-Free Number:

  • (800) 925-6278
Call customer service
Send Message

Customer Service:

  • (877) 294-1086
    Credit Card
  • (877) 937-4098
    MoneyCard
  • (877) 968-6391
    Product Care Plan
  • (866) 633-9096
    Visa Gift Card
  • (800) 571-1376
    Visa Gift Card

Accessibility:

  • (800) 966-6546

Headquarters:

  • (479) 273-4000

Media:

  • (800) 331-0085

Walmart Emails:

Customer Service
Walmart Surveys
Investors/ Franchising
Legal
Privacy Inquiries
Media
Advertising Inquiries
service@walmartcontacts.com
Is this your business?

Walmart Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Walmart Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Walmart is 8009256278. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Walmart may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

View full overview ›

Frequently asked questions about Walmart

Frequently asked questions about Walmart

One of the quickest ways to contact the retailer is to use Walmart customer service phone number. For support and assistance, you can call company customer service and ask all your questions via this phone number: 1-800-925-6278 (1-800-WALMART). If you wonder how long is Walmart customer service open, it's from 8 am to 11 pm every weekday.

Another way to get Walmart customer service support is to send an email on the official website. You can write about products, store experience, service, and other issues. Except for the opportunity for sharing feedback, Walmart.com also gives information about FAQs, store locations, and financial help centers.
The easiest way to email Walmart online customer service is to fill out the form on Walmart.com. But if you have an issue that doesn’t relate to the topics on the website, you can send your inquiry to the following customer service email: help@walmart.com. The answer terms may vary a lot, from a few days to one week.

Walmart website covers most of the common questions about the stores. If you need help, you can use live chat. That’s the fastest way to get in touch with Walmart chat support is to go to their Help page and choose the option ‘Contact us’. You will see the window on the side that lets you choose the topic of your request for support. Customers can write their feedback, ask any questions, or get detailed information via Walmart live chat.
You can also use Instagram Direct, Facebook messenger, or Twitter to reach Walmart customer service online.

Walmart stores are usually open from 6 am to 11 pm.

To get in touch with the Walmart support, call toll-free at Call 1-800-925-6278 (1-800-WALMART) or drop an email at help@walmart.com.

To cancel Walmart plus, follow these steps:

  1. Go to the Walmart website.
  2. Log in to your account.
  3. Select account.
  4. Choose “Walmart+”
  5. Click the “Manage Membership” button.
  6. Choose the “Cancel Membership” option.

To file a complaint about Walmart, choose one of the options:

  1. Call 1-800-925-6278.
  2. Send a fax to 1-877-291-8154 or 614-921-9866.
  3. Send an email to help@walmart.com.

To contact Walmart CEO, send an email to doug.mcmillon@walmart.com or doug.mcmillon@wal-mart.com.

To delete your Walmart account, reach out to the company via the “Contact Us” section on the website. Alternatively, go to the “Account” section on your Walmart app and follow the “Request to Delete Account” link.

To cancel your Walmart membership, follow these steps:

  1. Go to the Walmart website.
  2. Log in to your account.
  3. Choose “Walmart+”
  4. Click the “Manage Membership” button.
  5. Choose the “Cancel Membership” option.

You can buy Walmart gift cards from Walmart or from Sam’s Club.

To cancel your Walmart order, follow these steps:

  1. Go to the Walmart website.
  2. Log in to your account.
  3. Select ” Purchase History”.
  4. Find the order you want to cancel and click the “Request Cancellation” button.

Walmart is a family-owned business. The company is controlled by the Walton family.

PissedConsumer Club

Contact Information

Walmart Website:

Walmart Help Center:

Corporate Office Address:

Walmart Corporate
702 SW 8th Street
Bentonville, Arkansas 72716-0160
United States

Other Info (opening hours):

Customer Service Hours (CT):

Monday - Friday: 8:00am - 11:00pm

Saturday: 9:00am - 9:00pm

Sunday: 12:00pm - 7:00pm

More contact details

Fax:

+1-877-291-8154

Walmart Customer Service Reviews

1.7 / 5
Poor
Deacon Exv
Walmart sucks
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

They suck I was on the *** phone one and a half hours and he never could get my dog on OTC card added to the Walmart's app all I got to say is they need to train somebody and have them at the God damn store where you can go in and they will add and get your OTC card added their app until then I will no longer shop at any ***

Herlinda Fqs
Great customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

My account was not allowing me to purchase items. So the customer service Hazem told me that it will take 24 to 48 hours to fix.

It is something that he could not fix. So I should see something in my email within two days.

So far its been 24 hours and I still dont see anything in my e-mail. But I am very happy with the customer service that I got.

Denise H Lcw
Website
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Website locked up. I called and Sarah was extremely helpful.

Excellent customer service. She provided technical help and told me to retry in 48 hours.

Korine Dcj
I found it close to impossible to contact support.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

I felt extremely agitated. Could not find a customer support initially. Based on my experience I wont be ordering from the Walmart support again.

How Good is Walmart's Customer Service?

Andrea B Dqn
Andrea B Dqn
Feels Satisfied | Nov 05, 2025

They don’t know what they have in stock. Ordering system is messed up for delivery and shipping. Difficult to add a gift card.

Read full quote
Denise H Lcw
Denise H Lcw
Feels Satisfied | Sep 12, 2025

Customer Service was e but issue is not resolved.

Read full quote
Crystal C Ywb
Crystal C Ywb
Feels Disappointed | Mar 01, 2025

You don’t talk to a live person!!!!!!

Read full quote
Darya Kpw
Darya Kpw
Feels Disappointed | Feb 11, 2025

Unable to find out if I will be charged $900.00+ for a PLATSTATION I DID NOT PURCHASE

Read full quote
Zamariah Nnt
Zamariah Nnt
Feels Disappointed | Dec 29, 2024

I am disappointed that the 50” Roku tv I wanted to buy during Black Friday week which was $138 but was out of stock has been changed to $238. Either fix this or I will never be back to Walmart. There’s a new Target store across the street now.

Read full quote
Margarite S Goo
Margarite S Goo
Feels Disappointed | Oct 06, 2024

It was not pleasant they don’t address the issue and not really much concerned about the problems not good customer service

Read full quote

Summary of Walmart Customer Service Calls

52.9K TOTAL
CALLS
04:44 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Walmart?

Shipping and Delivery Question:

  • “My order was delivered to the wrong motel. I was told that I am not eligible for a refund. I gave the correct address. Messaged the driver because he was going around in circles and told him where I was and still he took it to the wrong motel.”
  • “Missing items from delivery”
  • “Didn't receive a package”

Request for Information Question:

  • “I need to talk to Walmart”
  • “Wrong information”
  • “Update phone number”

Product/ Service Question:

  • “Item out of stock”
  • “I put in a order a month ago and have not received it as of yet”
  • “Ref insurance on item I returned”

Payments and Charges Question:

  • “Payment”
  • “Payment won't go through”
  • “Receipts”

Return/ Replace Question:

  • “Need to return items that were reported as lost in shipping and arrived today but are no longer required”
  • “Didn’t ask for the correct size for an exchange”
  • “Replace broken dropper”

Activation/ Cancellation Question:

  • “Y'all keep canceling my order talking about his flag oh”
  • “Accidentally canceled my free delivery”
  • “Cancel Walmart +”

Refund Question:

  • “Refund”
  • “Refund on return item”
  • “Refund issue”

Cards Question:

  • “Can’t use gift card”
  • “Gift card issues”
  • “You used the wrong card for my delivery”

Account Question:

  • “My account want let my number go through”
  • “Membership pay6”
  • “Suspicious account activity”

Staff Question:

  • “I have one of your managers that tried to lie on me and I had people to back it up and I got their number so if I take this further, and if this is not resolved, I will do something with legal action”
  • “Ridiculous, rude service”
  • “Time money services stop today”

Website/ Application Question:

  • “I'm trying to order online and it is not taking my health card even with money on it”
  • “Website”
  • “Placing order online”

Employment Question:

  • “Need W2 forms”
  • “W2”
  • “Nesecito mi w2”

Other Question:

  • “Wo t go through”
  • “I wanna talk to Walmart”
  • “3 messed up orders”

Compare Walmart Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Walmart? What happened? What can we help you with?
Submit review Don't show this popup