Contact Walmart Customer Service
Walmart Phone Numbers and Emails
Toll-Free Number:
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(800) 925-6278
Customer Service:
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(877) 294-1086Credit Card
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(877) 937-4098MoneyCard
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(877) 968-6391Product Care Plan
Walmart Emails:
Walmart Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Walmart Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Walmart is 8009256278. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Walmart may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Walmart Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Walmart is 8009256278. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Walmart may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Walmart mainly because of request for information, product/ service, shipping and delivery.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Walmart is help@walmart.com. 62% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Frequently asked questions about Walmart
Contact Information
Walmart Website:
Walmart Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (CT):
Monday - Friday: 8:00am - 11:00pm
Saturday: 9:00am - 9:00pm
Sunday: 12:00pm - 7:00pm
Fax:
Walmart Customer Service Reviews
Rep was very understanding and helpful. Sent me in right direction to get my issue resolved. No longer pissed off.
Robot first, then transferred and live person disconnected, with no call back!! Such a waste of time!!
Still have no satisfaction on a refund due of close to $90! Total incompetence all around!
At the store and Walmart.com!! Latest is, I have to return to the store, when they have access to my order at the register!!
No one cared that I spent $49 I left paycheck to paycheck and I get that there's no refunds on gift cards but I never got to get card they sent me numbers that were no good I got screwed
They suck I was on the *** phone one and a half hours and he never could get my dog on OTC card added to the Walmart's app all I got to say is they need to train somebody and have them at the God damn store where you can go in and they will add and get your OTC card added their app until then I will no longer shop at any ***
How Good is Walmart's Customer Service?
Summary of Walmart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Walmart?
Shipping and Delivery Question:
- “My order for today is late an hour late”
- “Never received a package”
- “Delivery”
Request for Information Question:
- “To check on a order”
- “Checking on membership”
- “I’m getting almost 50 text messages about my medication being ready for pick up. How do I stop them”
Product/ Service Question:
- “Broken merchdice”
- “I want to order a toy”
- “I whant to know if you accept Humana food card”
Payments and Charges Question:
- “Duplicate Same Day Charges - Requesting Refund based on Walmart policy”
- “Credit card”
- “Fraud alert”
Return/ Replace Question:
- “Return”
- “Received incorrect shipment.”
- “Exchange”
Activation/ Cancellation Question:
- “Cancel order”
- “You were sending me dog collars for the last two weeks. It keeps saying today at 9 o’clock. Please cancel that order and the second reason I need the you guys gave me a coupon and I can’t find it anywhere. It was a $25 coupon.”
- “Cancel accounts”
Refund Question:
- “Refund of my money”
- “I'm being refused a refund for blow up bed”
- “Refund”
Cards Question:
- “Card denied”
- “It says my pin is incorrect when it has been the pin # for ever???”
- “The gift card that was sent to me about email was blocked the card was never no good therefore I would love a return of my money and I don't want to hear that we don't return I've done one through this with the rest team they flagged it they said the”
Account Question:
- “Login trouble”
- “Account”
- “Trying to reopen my account”
Staff Question:
- “I have one of your managers that tried to lie on me and I had people to back it up and I got their number so if I take this further, and if this is not resolved, I will do something with legal action”
- “Ridiculous, rude service”
- “Time money services stop today”
Website/ Application Question:
- “Application spark drive”
- “Tire installation”
- “Order online”
Employment Question:
- “401k”
- “Need W2 forms”
- “W2”
Other Question:
- “Online order”
- “Store issues”
- “No answer”
Compare Walmart Customer Service To
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