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Contact Walmart Customer Service

How to Reach a Person at Walmart

Verified Contact Information

Toll-Free Number:

  • 1-800-925-6278
Call Now
Send Message

Customer Service:

  • 1-877-294-1086
    Credit Card
  • 1-877-937-4098
    MoneyCard
  • 1-800-924-9206
    Pickup and Delivery
  • 1-877-968-6391
    Product Care Plan
  • 1-479-273-4000
    Transportation
  • 1-866-633-9096
    Visa Gift Card
  • 1-800-571-1376
    Visa Gift Card

Accessibility:

  • 1-800-966-6546

Media:

  • 1-800-331-0085

Customer Service:

help@walmart.com
platform.android@walmart.com
App Support

Investors/ Franchising:

invrelinq@wal-mart.com

Legal:

consumerprivacy@wal-mart.com
Privacy Inquiries
globalprivacy@wal-mart.com
Privacy Inquiries

Media:

walmartconnect@wal-mart.com
Advertising Inquiries
service@walmartcontacts.com

Walmart Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Walmart Phone Number
1 (800) 925-6278
Average Hold Time
00:03:46
Average Calls duration
4 minutes
Most Popular Walmart Email Address
help@walmart.com
Walmart Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

Frequently asked questions about Walmart

Contacts

One of the quickest ways to contact the retailer is to use Walmart customer service phone number. For support and assistance, you can call company customer service and ask all your questions via this phone number: 1-800-925-6278 (1-800-WALMART). If you wonder how long is Walmart customer service open, it's from 8 am to 11 pm every weekday.

Another way to get Walmart customer service support is to send an email on the official website. You can write about products, store experience, service, and other issues. Except for the opportunity for sharing feedback, Walmart.com also gives information about FAQs, store locations, and financial help centers.
The easiest way to email Walmart online customer service is to fill out the form on Walmart.com. But if you have an issue that doesn’t relate to the topics on the website, you can send your inquiry to the following customer service email: help@walmart.com. The answer terms may vary a lot, from a few days to one week.

Walmart website covers most of the common questions about the stores. If you need help, you can use live chat. That’s the fastest way to get in touch with Walmart chat support is to go to their Help page and choose the option ‘Contact us’. You will see the window on the side that lets you choose the topic of your request for support. Customers can write their feedback, ask any questions, or get detailed information via Walmart live chat.
You can also use Instagram Direct, Facebook messenger, or Twitter to reach Walmart customer service online.

To get in touch with the Walmart support, call toll-free at Call 1-800-925-6278 (1-800-WALMART) or drop an email at help@walmart.com.

To contact Walmart CEO, send an email to doug.mcmillon@walmart.com or doug.mcmillon@wal-mart.com.

Working Hours & Locations

Walmart stores are usually open from 6 am to 11 pm.

Account, Refund & Others

To cancel Walmart plus, follow these steps:
1. Go to the Walmart website.
2. Log in to your account.
3. Select account.
4. Choose “Walmart+”
5. Click the “Manage Membership” button.
6. Choose the “Cancel Membership” option.

To file a complaint about Walmart, choose one of the options:
1. Call 1-800-925-6278.
2. Send a fax to 1-877-291-8154 or 614-921-9866.
3. Send an email to help@walmart.com.

To delete your Walmart account, reach out to the company via the “Contact Us” section on the website. Alternatively, go to the “Account” section on your Walmart app and follow the “Request to Delete Account” link.

To cancel your Walmart membership, follow these steps:
1. Go to the Walmart website.
2. Log in to your account.
3. Choose “Walmart+”
4. Click the “Manage Membership” button.
5. Choose the “Cancel Membership” option.

You can buy Walmart gift cards from Walmart or from Sam’s Club.

To cancel your Walmart order, follow these steps:
1. Go to the Walmart website.
2. Log in to your account.
3. Select ” Purchase History”.
4. Find the order you want to cancel and click the “Request Cancellation” button.

Walmart is a family-owned business. The company is controlled by the Walton family.
PissedConsumer Club

Contact Information

Walmart Website:

Walmart Help Center:

Corporate Office Address:

Walmart Corporate
702 SW 8th Street
Bentonville, Arkansas 72716-0160
United States

Other Info (opening hours):

Customer Service Hours (CT):

Monday - Friday: 8:00am - 11:00pm

Saturday: 9:00am - 9:00pm

Sunday: 12:00pm - 7:00pm

Mailing Address:

Attention: Privacy Policy

MS #0160, 811 Excellence Dr.

Bentonville, AR 72716-0160


850 Cherry Ave.

San Bruno, CA 94066

More contact details

How Customers Rate Walmart Support?

4.1 / 5
Good

Based on 63K calls to Walmart customer support through PissedConsumer.com and 236 survey responses.

Total Calls
63K
Avg Call Duration
03:37
Issues Resolved
13%

Why Customers Call Walmart?

Top Reasons of Customers Calls

  • Shipping and Delivery 22%
  • Customer Inquiries & Issues 19%
  • Request for Information 12%
  • Product/ Service 10%
  • Payments and Charges 9%
  • Return/ Replace 7%
  • Activation/ Cancellation 5%
  • Refund 4%
  • Account 4%
  • Cards 4%
  • Staff 2%
  • Website/ Application 1%
  • Employment 1%
  • Questions About an Order <1%
  • Streaming Services <1%
  • Fraud & Security Issues <1%
  • Claims & Legal Issues <1%
  • Payments & Transfers <1%

Shipping and Delivery

22%
  • "Package delivered, I did not order"
  • "Missing items"
  • "Delivery store is wrong"

Customer Inquiries & Issues

19%
  • "Walmart+ is not appearing on order form"
  • "Trouble with acount"
  • "Salad mix bag was wilted and starting to slime"

Request for Information

12%
  • "I am calling because I want to know. I placed the order, but it didn't. I don't know if it went through or not."
  • "Need to talk to someone"
  • "Need to find out where SNF order .and to see why getting charged when I did not wsmt this charge"

Product/ Service

10%
  • "Humidifier stop working"
  • "Product availability in store?"
  • "I purchased a TV this year and it stopped working today."

Payments and Charges

9%
  • "Charged twice for online order"
  • "Charged twice"
  • "Pricing"

Return/ Replace

7%
  • "Return"
  • "Order return issue"
  • "Major era at Union SC Walmart and no one will return my call."

Activation/ Cancellation

5%
  • "Improperly activates phone service for two medical customers."
  • "Cancelar membresía"
  • "there were two cancelled deliveries one on October 3 for $101.69 and a second one on October 4, for 80.61, i was assured the hold on these funds would be released within 3 hours after cancelledit's been 4 and 3 days re"

Refund

4%
  • "cc refund issue"
  • "Refund"
  • "I want refunds for my orders that I cancelled also my membership as well"

Account

4%
  • "Reapplied and it won't let me in the system"
  • "Locked out of Walmart app"
  • "Account info"

Cards

4%
  • "My card getting flag, why?"
  • "Took more than $7 off my card"
  • "Cabcalation of an order where sombody buy with my bankcard from South Africa"

Staff

2%
  • "Need customer service store hr"
  • "Customer service I received at checkout Sam."
  • "Got a call from (401)402-**** claiming customer service for fraud business account. Is this a scammer?"

Website/ Application

1%
  • "I am unable to complete an order online and need help"
  • "Placing order online"
  • "Installment"

Employment

1%
  • "Employment"
  • "Prove of employment at sams club for new job"
  • "Pay stubs"

Questions About an Order

<1%
  • "Order"
  • "My order"
  • "Order problem"

Streaming Services

<1%
  • "TV problem"
  • "Can't get a new one visor 55 inch tv started"
  • "Tv arrived broo"

Fraud & Security Issues

<1%
  • "theft"
  • "Fraud"
  • "Scammed"

Claims & Legal Issues

<1%
  • "Injury"
  • "Claims"
  • "Claim"

Payments & Transfers

<1%
  • "Wallet"
  • "Money transfer"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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