My college age daughter bought a laptop from Wal-mart this afternoon. When she arrived home she opened the box, and found that her "new" computer was a used and damaged display model that was not only severely scratched but was missing keys on the keyboard. Additionally, when we turned it on, it requested a password for access that neither one of us has any knowledge of, preventing her from using it even if the keys could be fixed and the cosmetic damage ignored.
She has returned to the store twice to resolve this matter, only to be stonewalled and treated very rudely by store staff. She's even taken it to two different computer tech services to try and reset the password and repair the damage (both have told her the computer is junk and not worth bothering with). I emailed Wal-mart and have yet to receive a reply (shocking, I know!).
I guess she's out the $400 she paid ( a lot of money for a kid in school), not to mention the additional money she'll have to spend to get an actually new and working computer from somebody else. I can say with absolute certainty that I'll never buy anything from them again.
Forgive me for my candor, but my God, who the *** do they think they are? I hope that this warning will be heeded by those considering an electronics purchase from them. They simply cannot be trusted, and they are so big that they clearly don't care about the little guy (big surprise!).