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Placed online grocery order as I am ill and cannot get out to buy food right now. Order confirmed for 11:00 am to 12:00 pm delivery.
Received email that driver was en-route with order and would be here in 12 minutes. 30 minutes went by, received email saying order had been delivered; it had not! I called the 800 customer order number to get assistance, he disconnected me after telling me order had been returned to store!! I called back and got another agent who said she would contact the store directly; she had difficulty reaching anyone but finally did.
While she was doing that I live chatted with yet another person who said the same thing and said they would call me back. Finally, I did get another call back advising order had to be re-shopped as it contained refrigerated items and would be delivered in two hours (originally 11:00 - 12:00 - now 3:30 - 4:30) So here I set, 8 minutes from the store, too sick to go anywhere and at their mercy. Bottom line on what info was finally provided: the driver "had car problems", order returned to store???
And no communicating to me what was going on!!!!! The good service was from the shopper who filled/bagged my order and the second customer service lady who was finally able to contact the manager of the grocery delivery service department and call me back.
User's recommendation: DO NOT even bother! So stressful and frustrating! And when you need this service the most, you get screwed!!!
Product or Service Mentioned: Walmart Delivery Service.
Preferred solution: Full refund.
Walmart Pros: That i will never do business again with them.
Walmart Cons: Lack of communication regarding driver issue.
Location: 100 Commons Dr, Parkesburg, PA 19365