I purchased a bb gun for my grandson but his parents did not want him to have it. So I took it back to walmart and they told me their policy was no exchange.
I said I did not see a sign stating that. They said it was on my receipt. My reply was it is a little to late to tell someone after they bought it and that I did not see that either. The manager proceeded to tell me there was a sign and he would go show me.
We got to the gun section and there was no sign. He stood there a moment and said oh it's on the register. I replied I did not check out back here there was no one in the department. He told me their policy was no refunds on guns even if I did not see it.
I called customer service and got the same answer. I replied, you do not have to take the gun back but you could give me a gift certificate.
She said they do not give out give certificates for refunds. So I am out 60.00 and walmart is in profit but they are not for the consumer even though we pay them.
User's recommendation: Shop elsewhere when avaliable.
Location: Atlanta, Georgia