092315; I purchased a group 24F auto battery from Wal Mart for $104.97 by credit card, plus an old battery for the core. It was a "5 year" battery.
092415; I returned the Wal Mart battery, unused. They refunded the $104.97 in cash and the customer service manager basically said that's all I had coming to me. They could not give me the old battery back, because they had sent them out the day before. She explained about it being a core, and that I could not get it back. This didn't make sense to me.
If I did not have a core in the first place, the battery would cost $116.97.
In a nutshell, I gave Wal Mart $104.97 and an old battery to pay for their new battery. Then I brought the battery back and with what they gave me in exchange, I would not be able to buy their battery again if I wanted to.
Another manager type person saw my point, and I was given the $12 in cash for my core... To be fair about this, they could have given me a rain check for somebody's core when one came in! But the $12 was reasonable instead.
I returned the Wal Mart battery because I found a 7 year, 24F battery from Bi Mart for $79.99 instead.
I came out okay but it was a bit of a hassle.
Product or Service Mentioned: Walmart Manager.
Reason of review: Uncertain return policy.
Preferred solution: Establish fair and clear policy for auto battery returns..
Walmart Pros: Store hours, Prices, Selection, Willingness to discuss situation.