I am writing this e-mail in hopes that I will be able to help. While visiting a local Walmart store in my community I ran across an incident that needless to say was not the first time. A young child who is diagnosed with a disability was creating a scene in the store. The child was with his grandmother who was desperately seeking support. I stood back to watch to see how the incident will evolve. (My intent once again is not to get any one in trouble or to criticize the lack of training amongst staff members.)
The child (probably 6 years old) was yanking on the grandmothers purse, yelling, crying and swinging at the grandmother. I circled several times and heard the comments of store employees…(not nice ) and other patrons once again (not nice ). One store employee said that she had had enough and intervened….The employee placed her hands on the child..I could not watch any longer…I asked the grandmother if she needed assistance and she said yes….I excused my touch and asked her to calmly begin to walk close to me and ignore the behavior…at this time others had arrived including the security guard…The child continue to swing and was told by store employees "Kid, if you touch me I will punch you!" I introduced myself and asked that the employee not touch the child and that clearly this is a child with a disability….the employees all gathered loudly berating the grandmother and how it is truly a lack of parenting…(in different tones) The incident continued but the child began to de-escalate after a call to the father. The point of this e mail is that in times like this and with all of the disabilities that are in our communities…the employees of such a large corporation like Walmart should have something in place to welcome families of children with disabilities. I have been a special education teacher for 23 years, I am currently finishing up my Doctorate in Organizational Leadership with an Emphasis on Behavior. I can provide the training that they need! I am just a mom and a teacher but I will offer my services and want to help educate the staff of Walmart. Procedures should be in place with a core team that is trained in handling these incidents…no one should have to go through this….how can I assist? I can start right here in my community in Texas City, Texas.
1202 17th Ave North
Texas City, Texas 77590
Reason of review: Training Needed.
Preferred solution: Let the company propose a solution.
I didn't like: Customer care, Poor service, Training needd.