Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Have been promised service restoration now through 8 representatives and 1 supervisor. Now another promise of restoration in 24 hours.

Only reason I'm asking for restoration is to move my service. Apparently you can't keep your old phone number if it isn't active. Thanks Family Mobile who has jobbed out their customer service to Guatemala and Honduras. People do not go to this source for your cellular service.

Run don't walk away from Family Mobile at Wal Mart. All they want is to sell phones and then you are up the creek with any kind of service.

Trying to even post this comment has been difficult. Guess they REALLY don't want to know.

Product or Service Mentioned: Walmart Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

I didn't like: Being lied to about delivery date, Being lied to.

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