I was racially profiled and discriminated against at the Walmart location in White lake Michigan. The customer service manager, accused me of stealing my own merchandise.
The merchandise in question were 2 $40.00 I-Tunes cards that were not given to me. Tim the customer service manager informed me that he would not do a "***" thing for me until tomorrow. Furthermore, as an African American I felt discrimated against since the manager Tim would not speak to me but instead spoke to my wife. Moreover, Tim informed me that there was not a manager in the store to talk to me.
After about 3 trips to a phone he finally came back and told me that the manager on duty "refuses" to speak to me. At that point I was very upset, I contacted the 800-walmart number and while on the phone Tim indicated that he would not help me since I was on the phone with Corporate. Moreover, when I asked for the managers name and the 800 number Tim refused to give that information to me. He stated he was the manager in charge and he was handling the situation.
To that end, Tim stated that no one could look at the tapes to see if I "took" the I-Tunes gift card in an accusatory manner stating that most of the time customer take the cards to get something for free. When asked if he was accusing me of stealing he said, "not necessarily" but that is why we have to have our Asset Protection look at the tapes. Finally, 20 minutes passed and a gentleman named Shaun spoke to my wife, again he did not acknowledge me at all, probably because of my ethnicity. The manager Brad who he referred to walked passed me in his black pants, white shirt with a black tie and did not even give me a look.
I am appauled at how I was treated and to this day did not realize that corporations allow employees to racially discriminate and racially profile customers. Furthermore, the greatest part about our society today is the fact that we have technology and therefore these poor actions where recorded. Hopefully, Walmart management will contact me in the days to come to address this and make it right. If not I will be subject to take legal actions which again in my defense I have recording of the poor treatment and the language that was used toward me since I know Walmart's cameras do not pick up voice.
By the way, shortly after leaving the store and having to drive 1 hour back home, Shaun the manager who spoke to my wife called to inform us that the I-Tunes cards were found. When asked the cashier gave them to the customer after us.
How ironic that they were able to review the cameras tonight when I was told by TIM the CUSTOMER SERVICE MANAGER that no one was able to review cameras tonight.
Very disappointed in my experience and do not plan to use the Walmart in White Lake Michigan again since obviously there is an issue with minorities.
Product or Service Mentioned: Walmart Pick Up Service.
Reason of review: Poor customer service.