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My daughter (17) has been picking up my prescriptions for years and for several months at this particular pharmacy. Today for some reason she was rather rudely advised that she could not pick up my prescription or any prescription at this pharmacy per policy.
I contacted the pharmacy via phone and was advised quite rudely advised that because she is not 18 that she could not pick them up. These are not narcotics or anything ridiculous for her to pick up mind you. I requested a supervisor and was handed off the pharmacy manager that advised me that she makes her rules and my daughter could not pick the prescriptions up per the manager’s discretion, not per policy but per discretion on this day May 27, 2020 at 3:10pm. If it is not policy, and she chose today to not let my daughter complete this action, I feel as if myself, my daughter or both have been discriminated against and again quite rudely.
Please advise as to how we should proceed with this the first of several complaints that will be filed. Thank You for your time.
I was contacted by a Walmart Regional Manager and issued an apology. I was advised that the previous Walmart employee had acted on her own in making this rule which is she was not allowed to do. They corrected her behave and attitude.
I was advised that my daughter may pick up any prescription that she would like whenever she would like.
The employee who was rude did call and apologize but tried to explain her behavior by telling me that people under 18 do not pay for the prescription and just walk out with them. Calling or treating all minors like thieves still sounds like discrimination to me.
User's recommendation: Demand fair treatment and do not get pushed around.
Product or Service Mentioned: Walmart Prescription Refill.
Preferred solution: Let the company propose a solution.
Walmart Pros: Previous service.
Walmart Cons: Extremely rude public humiliation of a minor, Discrimination via the manager, Offensive behavior from the manager.
Location: 1600 W Main St, Walnut Ridge, AR 72476