Any bakery with trained staff SHOULD be able to produce a wedding cake as ordered. 'No major issue with the cake' someone said?
What if you ordered chocolate cake in pink and blue icing and got an orange flavored birthday cake decorated in Halloween colors and reading "Happy 100th Halloween, Grandma!" Still no 'issue'? S/he ordered something specific. S/he got something that in no way resembled what was ordered. If they 'didn't do' wedding cakes, they should have declined with apologies.
S/he was due a refund (gift card at least) AND an appropriately constructed free replacement, imho, especially having to drive a long distance to the store. The best thing would have been to talk to the general manager of the store if the bakery manager would not fully compensate her for the mistake and trouble, and if that didn't work, contact the regional manager and if no satisfaction was obtained there, contact corporate offices, Consumer Affairs. NOT call 'customer service', mind you. Corporate contacts are available via Google.
If there was a time issue and local contacts were not helpful, she could have accepted the 'deal', gotten her cake and THEN contacted corporate directly. I'm SURE they would have compensated her appropriately. Get to the corporate level and they WILL do everything they can to make you happy if you have a legitimate complaint, as this appeared to be. I think s/he STILL ought to do it.
It has nothing to do with 'cheap'. It has to do with consumer confidence and loyalty and fairness to the customers that made them what they are--America's largest big box store.
Product or Service Mentioned: Walmart Gift Card.
Reason of review: Corporate came through for ME!.
Walmart Cons: Local level unable to handle it.