Not resolved
2.0
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Location
Staff
Website
0 comments

i have had a few problems with this set up.my phone was having problems.

the local store had one i liked it online for 239.00 so i ordered and picked it up 2 hours later. 2 days later the phone quit. took it back 2 days later was told they would only refund me 199.00 after arguing for about 10 minutes i took the phone and receipt to a different Walmart. they said it was in the register for 199.00 but since i had a receipt the called a csm who overrode the register an got a full refund no problem.

about a year later i needed a new laptop. i broke mine. i saw one online i like the store had it. i ordered it got a text saying it would be ready for pick up in 2 hours.

a hours later i got a text saying it was delayed and they will let me know when i can pick it up. i called the site to store and the girl said she could not tell me why. i had to call Walmart. com the guy said he would have no idea why they show they have it.

the payment was guaranteed so how would he know why. i cancelled that order went to a different Walmart and got a better system cheaper. a friend of mine had a tailgate speaker that i liked was told for a few weeks they were out of them. i went home and checked their inventory.

i ordered it and 2 hours later picked the speaker they kept telling me they were out of well it has issues. so i went back and wanted to exchange it. they said go to electronics an get one and bring it to the front . the girl in electronics looked at the shelf and said they were out of them.i told here they show them online she argued they were out of them.

i told her i was tired and crabby working long days and no days off, i was going to leave . but it was a waste to go home order it then come back a few hours later to pick it up.

i got my money back and went to a different store and pocked it up and i forgot to mention on the smartphone thing i got a call from the manager of the store and she stated her employee was right for offering me 40.00 less even though i had a receipt from their store showing what i paid because that was what the register showed .i hung up pm her

This person wrote the review because of poor customer service at Walmart. Reviewer claimed that he or she wants Walmart to "change managment and attitude".

The most disappointing in user's experience was way they handle problems. Author liked the most like the selection and prices and i like and am a recurring walmart shopper. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following company: Target. We collected other reviews about products and/or services offered by Walmart and walmart customer care for you to read. This information may help you with your purchase decision.

Had an Experience with Walmart?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like