I have never delt with such incompetent people. After my mother and I purchased items from a baby gift registry and we each made separate purchases, none of the items were taken off the registry.
When I called, I was told to bring the items back to the store and they would take them off.
I told them with the price of gasoline these days, this suggestion was unacceptable especially due to the fact THEY made the mistake. I was told they were sorry, but, they could not delete the items from the list over the phone. Wal-Mart, here I come!