Not resolved
3.5
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
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2 comments

I completed the claim online, attached the form to a padded envelope that I taped up and they said I didn’t send the right item. I called, the woman realized they had it wrong said I would get a call back in two days.

No one called me so i called back after a week. Then they claimed the envelope was empty! After I spoke with a woman who said they thought the product sent was not the one desceibed. I have been trying to get my reimbursement for TWO MONTHS!

I went to UPS, like they told me and got copies of the paperwork, NOW they are trying to say that it’s the paperwork they gave me. WHAT?!

I will NEVER purchase anything from Walmart that needs a warranty! I’m going to Best Buy, where I don’t have to jump through hoops to get my money back!

Product or Service Mentioned: Asurion Claim.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Sep 18.
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POOPoo2016
#1569579

Go to Costco, you will be satisfied, but dont abuse the return policy

Anonymous
#1569548

Don't have to jump through hoops at best buy!!! Lmfao!

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