I went to Walmart yesterday & bought the second season box set of The Ghost Whisperer. Went home, opened it, the first dvd was Laverne & Shirley!
I took it back to the store & was told it was federal law that if opened it couldn't be returned, only replaced. They didn't have another copy. A manager looked & said there was nothing they could do & shrugged her shoulders. She asked if I wanted to speak to a higher up manager, I said yes. I wanted a replacement from Walmarts website. He spent time on the computer & came back over & told me the dvd set was "vender supplied". Meaning Walmart rakes in your money but doesn't take any responsibility for what they sell. He said the vender would be in the next day & he could ask, but he said this half-heartedly. And then he just stood there. He should have asked if he could take my name & number & call me. NOTHING.
I left furious. I will never buy dvds there again & wil think twice before ever shopping at Walmart again. If Walmart takes no responsibility for the products they sell, this should be posted throughout the store. There should definitely be a sign in the dvd department stating that the dvds are third party supplied & Walmart will not cover them if damaged. IF THERE IS NO OTHER COPY TO REPLACE THE DAMAGED ITEM, YOU'RE SCREWED.
Product or Service Mentioned: Walmart Replacement.
Reason of review: Refusal to solve issue.
Monetary Loss: $10.
Preferred solution: Let the company propose a solution.
Walmart Pros: To never shop at walmart again.
Walmart Cons: Lack of business responsiblity.