I purchased a Wal-Mart gift card for a Christmas present. The recipient said she tried checking the balance online and the card didn't show activation.
She called and was told to go to the store with the receipt. I met her at a Wal-Mart convenient to her. The manager said I had to go to the Wal-Mart where it was purchased. I drove to the store of origin where the manager said that it checked out.
Yes I purchased the card, but no, the funds could not be released. The people who vend the cards could do that. My husband stood there on the phone with me at customer service talking and waiting for someone to fix this at the 1-800 number. This woman told my husband to purchase another card and they could transfer the funds onto the new card.
What??? No way. There was more waiting on the phone like this company has never dealt with this issue before. Finally she gave my husband codes and numbers for him to register with on their website.
3 hours wasted, and we will not get our money for two days. Oh, did I mention I am a person of color?
Product or Service Mentioned: Walmart Gift Card.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $50.
Preferred solution: My card properly activated now..
Location: 2300 N Tustin St, Orange, CA 92865