Consumers shopping in Walmart stores beware! If you get hurt in their store, they will put the blame on the OTHER customers in the store.
When checking out,a bottle of soda (from the customer behind us)fell off the belt when it jerked forward...when it hit the floor it caused an explosion that showered us in 1 3/4 liters of Coke. The checker just wanted me to walk back through the puddle of soda and pay for my stuff...they were in a hurry to get us out the door. My daughter and I were completely soaked in brown sticky soda.
Before we left the store, I stopped at the "courtesy" (and I use that term loosely)counter where I requested to speak to a manager. They sent over a front end manager who informed me that it was the other customer's fault and Walmart accepted NO responsibility whatsoever! I insisted on filling out an accident form and asked to speak to the store manager. We waited over 20 minutes for another manager (not the store manager) to show up. In the meantime, I was filling out the form...they moved us away from the counter so I had nothing to write on and nowhere to sit...they seemed to want to make us as uncomfortable as possible so we would just leave the store. The attitude was "just give me your money and get out!"
The next day I couldn't move because of wrenching my back when I fell back at the register. I visited my physician and I was told that the kind of injury I received was similar to the delayed pain you would feel in a wip-lash neck injury...the pain would not show up until the next day...which it did.
Long story, short...I received a letter from Walmart's insurance carrier stating that Walmart was in no way responsible for the incident that occurred to me. My question is..."The customer behind me had not purchased the item when it fell and it fell because of Walmart's equipment. Another question is..."Walmart carries bottles of soda that are not flat on the bottom that are placed on moving surfaces...which causes the products they carry to fall off...and they are not responsible for the products they accept into their store?"
Here's another scenario...what if a customer moved a box on a shelf and it fell on yet another customer...Walmart is saying they are not responsible?
By the way, my doctor said this kind of back injury can takes months to heal...so my back pain is a constant reminder.
I was not seeking any kind of monetary compensation...just some consideration by the employees of Walamrt. The temperature outside was 25 degrees and we were soaking wet. We would have gone home and changed but we live 1 1/2 hours away!
This incident opened my eyes as to the kind of corporation Walmart is...they cut corners at any cost...even the cost of the customers' safety...I will NEVER set foot in another Walmart...consumers need to be made aware of the risks associated with shopping in Walmarts!
Product or Service Mentioned: Walmart Manager.