I visited Wal-Mart last night in the hopes of getting my Husband his Birthday gift at midnight. I was excited that Wal-Mart had the product Dr.
Dre Beats Headphones and the Pill. However, when I noticed that people were standing around waiting for someone to assist them, I started to worry. I waited for an hour and fifteen minutes to get some type of assistance in the Electronics Department. After I had been there for 30 minutes I started assisting other customers with locating their purchases.
I did everything I could not to be one of those people "acting out" of my frustrations last night. After some time I finally asked someone "If I break the glass to the display case how fast will someone assist me at that time?". I watched several customers leave the store disappointed and finally I decided to leave and take my money to Best Buy. Since, I already shopped the store I decided to purchased those items.
Even with the final purchase I had to make with Wal-Mart was an issue. I asked for cash back and had to wait for the manager to bring me the cash, due to the machine being set to "Card Only" mode. Through it all I maintained my inner peace, because I did not want to embarrass my GOD, my church, my pastor and my family. I feel that someone needs to take action of the Wal-Mart in Pearland,TX.
You have a few great employees there, but with the high turn over and young workers you will see a large loss in sales. At this time our annual Back to School Drive will have to take a loss at well. We usually buy our supplies from Wal-Mart, but after our experience with the management in Aug.
'14 we will certainly not spend our members money where it is not wanted and obnoxiously not needed. I appreciate the Great Workers I've met over the time I've been shopping at Wal-Mart, but it's time to say Goodbye to the horrible customer service and nonsense that happens there during the year.
Reason of review: Poor customer service.
Walmart Cons: Customer service.