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Wife ordered groceries sat morning. Set time to be delivered is between 7-8 PM that night.

She calls them and they say order is ready but no driver. Also told wife no later than 10 AM the next day and guess what, NO EFFIN GROCERIES. Multi-million dollar business cant get a single driver for my wife who hurt her back prior to and is using this for a convience. Walmart is the absolute worst delivery service especially bc they use a sub-contractor for the service.

I would recommend horse back down to the local store bc its definitely easier and quicker than their joke of a delivery system they have in place. If i could, i’d give negative stars.

Reason of review: Poor customer service.

Monetary Loss: $99.

Preferred solution: Full refund.

Walmart Cons: Customer service lying multiple times, Zero organization, Needs knowledgeable people working.

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Anonymous
#1778361

All the big box stores use subcontractors. Most of these companies allow their drivers to decide if they want to run a particular delivery or not.

Has your wife been giving the drivers a decent tip?

If not it may be hard to get a driver to run to your house for the little pay they get. It's the tips that make it worthwhile for the drivers to deliver groceries.

Anonymous
#1778637
@Anonymous

First time user and only using bc she hurt her back at work. It wasnt so much the inability to deliver Saturday night but for walmarts customer service saying it will be at 8 AM then 10 AM bext day and still nothing.

My kids know to have better communication. Just an overall disappointment from every phase of this experience. Would rather starve than go thru that again.

If a multi-million dollar company wants to use outside service, it stil falls on walmart bcits who They chose for their delivery service. And, my wife and i both tip very well.

Anonymous
#1779274
@Anonymous

Too bad there isn't someone else in her family responsible enough to get some groceries rather than having to starve because they didn't like a delivery service.