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I purchased a laptop. I received a completely different model than what I ordered.

I spoke with wal-mart and to my surprise was immediately refunded and told to return the incorrect model laptop. I dropped the laptop off at my local store and everything was fine. Months later my card was charged for this laptop, wal-mart claiming the return was never received. Wal-marts customer service has made it clear I should have taken down the employees name, information, perhaps taken a photo with her.

Because apparently their customer service reps in store are not trustworthy. Personally I think that because I returned an item that was different from the model number of the item I ordered thats why its showing as a glitch in their computer system. However nobody is smart enough to consider that as an option. Ive now filed complaints with corporate, my card company, the BBB, consumer affairs, and I will keep going.

Dont shop at wal-mart. Their customer service is horrible!

Product or Service Mentioned: Laptop.

Reason of review: Poor customer service.

Monetary Loss: $650.

Preferred solution: Full refund.

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If you ordered online and returned to the store, how did you get refunded? Did you take it to customer service? Or did you take it back to site to store?