Walmart on Ashland Terrace, Hixson, TN: Double charged!
PLEASE CHECK YOUR RECEIPTS CLOSELY!!!!! I was buying groceries on December 30, 2015 with my daughter for a New Year's Eve celebration. Twice I ran my card through, and twice Walmart said it was declined. I had just checked my bank account prior to entering the store so I knew everything was fine with my account. My daughter ran her card through to pay for the groceries. I immediately called my bank to if there was a problem. I was told by my BANK that the FIRST charge from Walmart went through. I went back inside Walmart to tell them my FIRST charge did go through. The manager actually said, "Well, your BANK is wrong and we are not responsible for ILLEGAL charges made by your BANK. This was a manager, talk about scary!! He also said that "one of the charges" would drop off, but, I explained to him that my daughter had used her card to pay for the groceries and that because two different cards were used, none of the charges would drop off. I called my bank again immediately and relayed the information and started the dispute process. Walmart is STILL TRYING TO CLAIM THE CHARGE ON MY CARD DID NOT GO THROUGH! UNBELIEVABLE!
I am DONE with shopping at Walmart. I have been shopping there for 30+ YEARS. My dad even worked at a Walmart (managed by a friend of his) after he retired. TALK ABOUT A SHAME-SHAME ON WALMART FOR NOT TRAINING YOUR MANAGERS IN CUSTOMER SERVICE.
Product or Service Mentioned: Walmart Account.
Reason of review: DOUBLE CHARGED!.
Monetary Loss: $170.
Preferred solution: Full refund.
I liked: Cleanliness, Low prices.
I didn't like: First time i have had to complain, Horrible customer service, Manager was very rude.