Update by user Nov 22, 2018
Ecard was delivered last nite.
Original review posted by user Nov 21, 2018
On November 19th, I ordered and ecard for my granddaughter. I accidentally typed in the wrong email address for the recipient and can't seem to get it corrected.
It was a period after g in Gmail. My mistake but surely not enough to have to go thru all this worry and not be able to get it fixed. I did online chat yesterday and I can't believe they can't fix it. I can't cancel the ecard and the money has left my acct.
Today I have heard from Walmart that they will send this to a higher up but no one has contacted me yet. Why can't I get this corrected? A little girl is anxiously waiting for her ecard to go shopping. The ecard couldn't have gone through since the email address was incorrect.
Surely, Walmart can see that and change it.
This is not good customer service and I will probably never buy another ecard from Walmart. I know they should have received an invalid email address notice by now.
Product or Service Mentioned: Walmart Gift Card.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $50.
Preferred solution: Correct the email address and resend the ecard immediately. it only involved removing the period after g..
Location: Tucson, Arizona