I was very embarrassed and humiliated by a Wal-Mart Customer Service Representative – Moses Garcia. On March 31, 2013, I visited my local Wal-Mart at 2110 W Walnut Street in Rogers Arkansas. About a week earlier, I had purchased six ‘Mainstay’ hanging plant baskets. After arriving home and placing my plants in the hanging baskets, I noticed that three of the pots had no hangers. I called my local store and spoke with whom I believed to be the MOD. After explaining that I had already placed the baskets into use I was told I could get three hangers for the baskets on my next visit. Today was that visit…I looked for an employee in the area of the baskets and gardening/lawn supplies to avail. I removed three hangers from three of the baskets and placed them in my cart. I continued shopping, spending approximately $200.00 to $225.00 dollars. When checking out I placed the plant hangers with my other purchases. I explained to the situation to the cashier as he continued checking my items. I look up to hear a customer service manager named Moses Garcia waving the three baskets asking me why I was defacing Wal-Mart property. I explained what had happened but could not remember whom I had spoken to when calling about the defective items I had purchased. Moses Garcia continued questioning me in an accusing manner with great embarrassment on my part. I tried desperately to explain I had only done what I was told by the store, I had placed the item with my other purchases, and I only wanted to complete a previous transaction. I was so embarrassed and felt so degraded that I left without purchasing the items the clerk had bagged. I was not the only person with an issue with this basket.
http://www.complaintsboard.com/complaints/mainst />http://answers.walmart.com/answers/1336/product/16630837 />http://www.walmart.com/ip/Mainstays-10.25-Self-W />
Product or Service Mentioned: Walmart Cashier.
Monetary Loss: $20.