I was standing in line to pay when an employee spoke to the checker telling her she had to get him a bottle of booze for his birthday. She tried to ignore him, and he finally said "don't be embarrassed, they are only customers." To make it worse when I told a manger he just stood there and looked at me.
He didn't say thank you, I'm sorry, I'll take care of it, just nothing. I finally had to ask what his response was and he nodded.
I am already annoyed by so many employees talking amongst themselves and ignoring the customers now days. But insulting the customers is a new low!