On Thanksgiving, I waited for an arm band. I fought through a crowded parking lot.
Waited in line for hours to receive a PS4. Then waited to place this item on layaway. Today when I went to retrieve my item I was told an employee sold it. I missed Thanksgiving dinner with my family simply to purchased this.
I followed every rule. I was SO excited to be able to finally get this gift. I cannot BELIEVE that you have an employee that went to the stock room and took MY item so that she could sell it to a friend or family member. That is the same as employee theft in my mind.
I wanted to give this to the person early. I cleared a space, set up a tv and was ready for my little nephew. This along with my time waiting and spending that holiday meal with my family was taken from me by your employee at the College Station, TX location. I will never ever trust your system of layaway again.
I am considering letting our local news station know of the risks as well as posting on many social media sites. This employee should be terminated and your inventory control needs to be reevaluated.
Yes they promised to order me a new one. That does not get back my lost time, lost memories, and the sadness of a little boy who was expecting a surprise and now must wait.