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I have dealt with the WalMart Pharmacy on South Blue Angel Pkwy. In Pensacola, Florida for 2 1/2

years &;; before this for 4 1/2 years at

the Mobile Hwy.

WalMart Pharmacy

in Pensacola. This has been for my

disabled daughter who has Multiple

Sclerosis. I have always complimented both pharmacies in the past seven years.

Recently, I called to get refills about two weeks ago & things started going haywire. My daughter is Audra

D.

Smith. & her birthdate is August 19th, 1977. She is a Medicare & Medicaid beneficiary of her deceased father who was my first husband. I am her caregiver & POA.

She is bedridden. She has not had to

pay co-payments or insurance premiums for the past eleven years.

She has also had AARP United Healthcare the entire eleven years. I called the Blue Angel WalMart Pharmacy on January 11th to.get

her some refills & there has been a number of things happen that has

included beating around the bush &

telling stories. First, I was told that

now United Healthcare is

requiring co-payments which was a huge surprise to me & I disputed itbecause she is a 100% pay for eleven years as a Medicare & Medicaid beneficiary.

I was continuing to get the runaround & I temporarily agreed to pay the co-payments for three scripts & to have them sent Fed-Ex as the pharmacy did for the previous scripts before Christmas They said they would. They finally got my debit card info last Thursday night, but DID NOT run it through for payment for some reason even though I was told. they would package the scripts to be shipped Friday the 22nd. I called Friday afternoon to see if it was shipped after saying they would get it shipped on Friday & was told that

they had problems with my debit card the night before on Wednesday night.

I thought I had already paid the $20.17 & the medicine was on its way. I called again Friday & was told that it as shipped Thursday evening & would arrive Friday the 22nd or Saturday the 23rd. Then Saturday I called & was told it would not come on the weekend but would arrive on Monday which is today. It has been

two weeks since I first started trying

to get Audra's medicine & she still

doesn't have it.

For the past two weeks the pharmacy had problems

being honest, had problems answering the phone, have given me

the runaround & still don't have Audra's medicine. During this two

weeks I have also made a Medicare

fraud complaint against AARP United Healthcare that is being investigated. I have since began

to suspect that this pharmacy is

acting in collusion with the insurance fraud & this is the reason

behind all the problems that I have

been experiencing in the past two

weeks. The pharmacy took my money but they have not sent the

medicine.

Doesn't the insurance

pay for sending the medicine? There

are some major ethical red flags. I

want my $20.17 refunded to my

debit card ending in 2607 if they

don't intend to send us the medicine

which is Baclofen.

Trihexaphen, & Wellbutrynn. Now last Saturday the manager, Katrina, said she would give me a free three day supply if

I would come to the store & get it.

I said if it is coming Fed-Ex on Monday & this is Saturday afternoon that I would wait a little longer.

Still no medicine & they took my $20.17.

Thank you.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

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#1978417

You're too indignant to take the free, three sample medication for your daughter?

#1976838

Complain to Medicare about this, Not to Walmart

#1976766

Did you bother looking at your insurance policies? Medicare changes every year.

Perhaps your prescriptions were fully covered in the past but this year there is a copay. Not Walmarts fault.

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