I used a pay telephone, 9/21/08 at the Walmart in Havre, Montana, in the evening and wanted to charge the call to my credit card. After following the instructions several times, with no luck in getting my call through, a customer service rep. came on the line and offered to help. I explained what I was trying to do and he helped.
I thought, "how nice". The call went through, but no one answered, which was strange because I was calling my elderly mother who does not leave the house in the evening. I waited a while and tried again, with the same negative results. Finally another customer service rep came on and offered to assist me after I once again explained my attempts to follow the instructions. Again I thought "how nice", even though I had to twice correct her understanding of the number I wanted to dial. It finally went through and I spoke to my mother for about 5 minutes.
When I recieved my bank statement with the charge for the one call that went through, I was astounded to see both the call that was not the number I was calling and did not get answered, was charged to me at $25.06 (that's $25.06 for 0 minutes!) and the one that did go thourgh was an incredible $33.94, about $6.78 a minute!
I paid my credit card bill with these two charges, but, I demand a refund of both the fraudulent charge and a refund of some of the cost of the call that did go through. I should not have had to utilize assistance; the phone should be in complete working condition or removed.
Product or Service Mentioned: Walmart Credit Card.