Not resolved


We bought the car new and I have never changed the oil myself. Walmart has always changed the oil. I have receipts and Walmart has computer records of all my vehicles being changed there. 21st & Maize or West Kellogg Store in Wichita.

After the oil change my wife drove the car and the engine quit (engine siezed). My wife was left stranded in the Braums parking lot, oil all over the ground. The car was towed to All American Automotive on Tyler and hwy 54. They determined the car was overfilled with oil, as he said "FULL OF OIL". Not a small amount, but maybe DOUBLE what the engine should normally hold. I was shocked to hear this.

I talked to the store assistant manager and told her what happened. They acted like they would make it right, wrong. She made a copy of my receipt and they looked up my history in the computer. We also filled out an insurance claim. I figured they would pay to fix the car.

Was I wrong.

Several days later Walmart employee's requested to see the car at All American. I welcomed this because I thought this would help clear things up and they could learn from the mistake. Instead it was a COVER THEIR *** trip. The lead in Oil & lube told me the car was still over full several days later. Even after the car leaked quarts on the ground for days, she took photo's of the oil level still being ½" to 1" over the max line to send to corporate. The mechanic and managers at All American reported to Walmar and Insurance the car was "way over full".

It has been explained to me, that too much oil will destroy the engine. It can blow seals, hydralic the engine or the crank ways and piston rods can beat the oil into foam and then starve the engine of oil. Think of a car that's full of oil running out of oil, it won't pump foam. Car siezed.

On the video in the oil bay you can see someone under the car, but can't see if he drains the oil, most likely oil did not get drained and then they added 4 more quarts. The first story I got was that they had video of them draing the oil. Turns out you can't see this in the video. Then told me they did not have video of the top of the car. They then found video of the top of the car, showing the employee adding 4 quarts. Only mistake is the employee does not check the oil level. Their answer was, another guy (who doesn't do oil) must of checked after it was moved for tires. What a bunch! Every sign in the place says they will check all fluid levels The oil procedure manual says check the oil level. They told me I had to prove to them they did this and they can't even check the oil level after changing the oil. I guess you need to have your own video system under the hood so you prove they made a mistake.

This is not right. The largest company is sticking me with fixing the damage they caused. I brought my vehicles to Walmart in good faith for 18 years. I have all bills to prove no one else has been under the hood. I won't be shopping there any time soon.

If they try to put a store in your town, go to the public meetings to stop them. They ruin and take money of communites and they are a terrible employer.

By the way, I am taking them to court. Thank you for not shopping at Walmart.

Product or Service Mentioned: Walmart Oil Change.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

I am also having and issue with Walmart after oil change.


Happened to me yesterday. I got my oil changed so I could leave for Disney Family Christmas with grandkids .

My car spilled oil all over until it was gone . It was towed away. It’s junk now . I’m forced to leave late , Miss my first resveration and pay for a rental car .

They say their tapes look good . Well how does a perfectly fine car blow from no oil 20 minutes after it left them ? So upsetting.

The certified mechanic from town point blank said ... Walmart messed up


Please contact me. I would like to know what has happened with your case.

I too, need a engine 24 miles after taking my car to Walmart.

2012 Camero with 35k miles on it. Kelli@alessmessservices.com Mine just happened in Aug 2018 They want 8100.00 to fix my car.

to Kelli Lavoie #1600055

hey this just happened to my 2011 camaro Lt i got a battery replacement and an oil change and they drained my oil but didnt add any! Engine Seized and not sure what to do since i drove it a month later only adding maybe 30 miles on the car. Have you resolved this yet??


Was your issue solved I'm looking at starting a class action law suit against walmart. I have contacted at this point 8 people who have had their cars damaged by Walmart during oil change and their claims department deny the claim. Please inbox me or contact me at 6789797091.


Same thing happened to our car. Wal-Mart "changed" the oil and 2 1/2 weeks later, the engine was blown.


This just happened to me today!!! I'm a single working mother and now I have no idea what I'm going to do.


I'm currently dealing with an issue of my own. I brought my vehicle into a local Walmart Auto last week for a simple oil change.

Originally was told it would take 15-20mins tops. More like over 2hrs. After leaving the parking lot, my car starts to smoke heavily & decrease in speed. I had to pull over in a parking lot & have my mom lend me her vehicle so I could rush to pick up my kids from school.

By the way, I was nearly 45mins late picking them both up. Upon picking up my kids, went back to the Walmart & told them someone either needed to have my vehicle towed or someone needed to follow me back to fix my car. The auto mgr & a tech follow me back to the location of my vehicle & do yet another oil change. I have them drive my car back to their shop to insure nothing else happens.

I also get an incident report from them. The very next morning, my vehicles check engine light comes on. I return to Walmart & they send me to a local dealer for diagnostic which they paid for. They(Walmart) stated that if it was a sensor or something "like that", they would pay for it.

However, they stated if it was something like the Catalytic Converter, they wouldn't cover it. WTH?! I told them they can't pick & choose what they want to pay for considering they damaged my car to begin with. The mgr then stated he would submit a claim through Walmart's insurance.

I'm awaiting a decision as we speak. If you're thinking of visiting Hudson Bridge Walmart Auto Centerlocated in Stockbridge, GA...

PLEASE DON'T!!! Change your own oil if possible or find someone trustworthy instead.


just curious has any one tried taking walmart to small claims court and won? I am thinking of doing that if they dont agree to pay for my daughters car, she has had it one month and has made one payment on it.

to Anonymous Philadelphia, Pennsylvania, United States #1264258

I'm curious as well. Also what type of lawyer would be needed to file a claim.

Wal mart still has my car I refuse to pick it up since the motor is damaged. I need to know which kind of lawyer to get?

Riverdale, Utah, United States #1129769

I am really scared now, my daughter got her oil changed at walmart and her engines seized I havent called walmart yet but I have letters from the mechanic saying the barrings were dry and there was something other than oil in there ,they said I should send the oil to be tested so I have proof.


I took my wife's car to Walmart auto in Tallahassee for tires. The mechanics broke off about 4 studs on three rotors and didn't bother to fix or mention this when the car was picked up. Also they damaged the hubcaps which had they not, I would not bothered to look at the lug nuts.


I am going through something similar. Thay failed to properly tighten my oil plug which caused all my oil to spill out. My engine seized as well.


I learned my lesson just 3 days ago. I just bought my car 3 months ago.

Turns out when changing my oil filter, it fell apart and they had to fish out pieces of it. But instead of calling me while i was in their store shopping they thought it would be a good idea to fill car back up with oil not knowing for sure they got all the pieces out. Well turns out there was plastic in the pan pieces have gone to my engine and my car will not get any oil pressure now.

over $2000 dollars in repairs that im not 100% sure they will pay for. What should i do if they will not pay for damages?

to Anonymous #1121645

Went to Wal-Mart for an oil change a couple weeks ago and Walmart put the wrong filter on my van and all the oil leaked out. Blew my engine.

I just received a check to pay for repairs and a rental. I was worried reading other posts a couple weeks ago. But they do pay.

U can also file thru your insurance company if u carry comprehensive damage. Should be covered.

Wilmington, North Carolina, United States #1060721

i have also learned a lesson 2 weeks ago my oil was changed the left the oil filter slack on my car. A 2013 chevy impala i usually go to dealership but decided to go to wal-mart.

The first day oil was every where took it back 2 days later and they said they fixed it couple weeks later my engine is blown from having no oil n it.

they refusing to fix it i still owe 16,000 on that car. walmart need yo be exposed to media better business bureau everywhere possible.

San Antonio, Texas, United States #902946

I recommend you take it to a professional mechanic shop or do it yourself, Never take your car to Walmart, I used to worked for Walmart and I can tell you most of those walmart mechanic are regular empolyees with no experiences, they are train but they are not smart, careful or mechanics, they were hire to do stocking or sales and then ask to work in the Auto Service with no experiences which is why a lot of people are getting the car damage or ruin at walmart service dept. I had my door handle damage and they refuse to fix or cover, infact they said it was already lose,, how the *** know they know that..

Walmart what do you expect! ***!


I had the same issue yesterday at the Walmart in Santee, in San Diego. My father-in-law is a certified master mechanic for the City of San Diego.

The only thing he doesn't do on my car is oil to protect his driveway. I got my oil changed at Walmart the last three services... at the same Walmart. The same mechanic serviced it all three times.

This time, I had a notification telling me that my oil pan had to be changed because the screws were stripped upon arrival. I asked to speak with the mechanic and he explained that someone had accessed my oil pan and had placed a "yellow seal" whereas theirs is a "blue seal" so to his way of thinking this was proof that someone had tampered with it. I told him, I save all my receipts for instances like this, and the only place that has touched my car the last three services was your place, and you are the mechanic who worked on it. So he gets his manager, and the manager was very nice and very understanding and made it seem like everything would be taken care of - that she was calling an automotive company and a calling a towing company.

After I started to ask her more questions, it turned out, no, we have to pay for the towing and the automotive repair upfront and they would reimburse us. Then it became no, she can only reimburse us $350 from the store, but anything greater would have to be processed and covered by their claims department, which is situated on the East Coast, and after having been there since 1:50pm, was now closed at 5pm.

I was totally unprepared for this.

So I thought it best to have it towed to my father-in-law's house, so he could take a look. The cost of towing was 165 (i was reimbursed by the store manager upon providing the receipt).

But we still had to pay it up front.

My father-in-law heard the story and promptly explained that Walmart mechanics are "grease monkeys" who often over-torque oil plugs causing the screws to pull out and become stripped. He said you can try to replace the screws but at some point they are going to be loose and cause problems. He said this happens all the time, because the mechanics are afraid of the plug falling out so they apply a torque HIGHER than the normal torque rating.

He said he witnessed noob mechanics doing this while working at a major (unnamed) dealership in San Diego for 20 years.

After look it over, my father-in-law said that his assumptions were correct.

They had over-torqued it. So I called the Walmart claims services today at East Coast time, which means I called them at 6:00am. I left three messages and have not heard from the person handling my claim. No notification of concern or anything of the sort.

I am particularly astounded 1) that the mechanic tried to lie to me and tried to suggest that the damage done to my car was done to by me; 2) that the mechanic was willing to let me leave on the road with a plug that could potentially fall out; and 3) that I have not heard anything from the Claims investigator of Walmart. To be balanced, the store manager was the individual who admitted fault and said they were owning up to the damage done, and indicated that she didn't want me to leave on the road because of my personal safety as well as potential damage done to the car. She seemed honest and sincere, and she did reimburse me for my towing expense, but technically if I take my car to a Honda autocenter I'm looking at 691 dollars worth of out-of-pocket expense. I have a pregnant wife and this is a huge inconvenience and I'm really disturbed that mechanics at Walmart would lie!

If I had not asked for the manager, I would have left with this and potentially damaged my car, and the mechanic was completely okay with that! Luckily for me, my instincts were spot on and this situation did not turn into something WORSE. But I'm really considering using my position in News media to follow through with this because this is a huge issue. Think of how many people they DID lie to?

HOw many people walked out the door and have their car take a dump on the freeway! Very disturbed. And this is such a common problem that can be resolved with appropriate training.

Please, if anyone has had success with Walmart claims, please let me know. I'm still waiting for their rep to contact me.

Mound City, Kansas, United States #589906

I went to walmart today to get some supplys for a computer I was working on and on my trip the oil pressure bottomed out and started to warm up. I talked to the rep and they told me that they did not have the filter for my 1950plymouth and that I would need to get one and bring it back.

now if you know a bit about classic cars is that you can put a role of toilet paper in the oil filter as a replacement and it would work. well she looked at me like I was dumber than dirt even though a classic car owner behind me was telling her it was true. long story short they denied to give me an oil change and I did not know how to and was forced to try to head to my nearest mechanic. well we did not get there she burned up blew white smoke and when I pressed the clutch to take some work of of her it died right on the spot.

now I find out I have a blown 62year old motor because dam Wal-Mart did not want to put a temp filter on it. Thanks Wal-Mart for your *** service and the death of my beloved cars prized motor which was original

to ***ed cl***ic car owner Greenville, South Carolina, United States #621483

Take responsibility for your own actions. Why didn't you have your beloved car towed since it didn't have oil pressure?

You don't deserve to have nice cars if you don't realize that you don't drive a car with oil pressure.

You May Also Like