DON'T GO TO WALMART OIL & LUBE THEY WILL RUIN YOUR CAR AND NOT PAY FOR IT, THEY REFER YOU TO THEIR INSURANCE WHO WILL NOT PAY. I NOW BELEAVE WHAT EVERYONE ELSE SAYS ABOUT WALMART, I HAVE NOW LEARNED MY LESSON. CHANGE YOUR OWN OIL.
We bought the car new and I have never changed the oil myself. Walmart has always changed the oil. I have receipts and Walmart has computer records of all my vehicles being changed there. 21st & Maize or West Kellogg Store in Wichita.
After the oil change my wife drove the car and the engine quit (engine siezed). My wife was left stranded in the Braums parking lot, oil all over the ground. The car was towed to All American Automotive on Tyler and hwy 54. They determined the car was overfilled with oil, as he said "FULL OF OIL". Not a small amount, but maybe DOUBLE what the engine should normally hold. I was shocked to hear this.
I talked to the store assistant manager and told her what happened. They acted like they would make it right, wrong. She made a copy of my receipt and they looked up my history in the computer. We also filled out an insurance claim. I figured they would pay to fix the car.
Was I wrong.
Several days later Walmart employee's requested to see the car at All American. I welcomed this because I thought this would help clear things up and they could learn from the mistake. Instead it was a COVER THEIR *** trip. The lead in Oil & lube told me the car was still over full several days later. Even after the car leaked quarts on the ground for days, she took photo's of the oil level still being Â½" to 1" over the max line to send to corporate. The mechanic and managers at All American reported to Walmar and Insurance the car was "way over full".
It has been explained to me, that too much oil will destroy the engine. It can blow seals, hydralic the engine or the crank ways and piston rods can beat the oil into foam and then starve the engine of oil. Think of a car that's full of oil running out of oil, it won't pump foam. Car siezed.
On the video in the oil bay you can see someone under the car, but can't see if he drains the oil, most likely oil did not get drained and then they added 4 more quarts. The first story I got was that they had video of them draing the oil. Turns out you can't see this in the video. Then told me they did not have video of the top of the car. They then found video of the top of the car, showing the employee adding 4 quarts. Only mistake is the employee does not check the oil level. Their answer was, another guy (who doesn't do oil) must of checked after it was moved for tires. What a bunch! Every sign in the place says they will check all fluid levels The oil procedure manual says check the oil level. They told me I had to prove to them they did this and they can't even check the oil level after changing the oil. I guess you need to have your own video system under the hood so you prove they made a mistake.
This is not right. The largest company is sticking me with fixing the damage they caused. I brought my vehicles to Walmart in good faith for 18 years. I have all bills to prove no one else has been under the hood. I won't be shopping there any time soon.
If they try to put a store in your town, go to the public meetings to stop them. They ruin and take money of communites and they are a terrible employer.
By the way, I am taking them to court. Thank you for not shopping at Walmart.
Product or Service Mentioned: Walmart Oil Change.