Walmart - Failed Online Purchase

1439 of 4958 Walmart reviews

The warehouse employees need to be held more accountable.I am highly disappointed and upset with an online order I recently made.

It was a costume purchase (Frozen - Anna) which I paid extra to have rushed because it is to be used to make a child's dream come true who is battling cancer at the age of five (https://www.facebook.com/Team.Riley.053015?fref=ts). I even paid extra to have this rush ordered, FedEx Next Day. I should be refunded that fee also. It is incomprehensible that this big of a mistake could be made.

To send a wrong size or even color is understandable, but an item that is not even comparable to the original purchase is not a mistake, it is reckless. I can't even begin to describe my disappointment in this purchase. These types of careless mistakes should be brought to corporates immediate attention for examination in consideration of your consumers.

I received a children's size Power Ranger Dino costume (pictured) which is not even remotely close to any Frozen characters (Pictured order description).Please hold your online ordering and those who fill them more accountable.

This review is a subjective opinion of a user.
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More Review Details

Layout of Store
Customer service
Product or Service Quality
Warranty

  • What I liked
    • Friendly people willing to help
  • What I disliked
    • Website
    • Customer service or product delivery

Reason of review:
Not as described
Preferred solution:
Price reduction
Monetary loss:
$45
Product or service
Frozen Anna Child Halloween Costume
Review category
Auctions and Internet Stores
review #677757 by

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1439 of 4958 Walmart reviews
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