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2.3

Site of incident:

Supercenter #3660

3550 Cummings Hwy,

Chattanooga, TN 37419

Date of incident: on or about July 26th, 2021

Complaint: inappropriate employee behavior

I had an employee buy ten totes. She went to self-service check-out kiosk and got six of them paid for but the machine locked up on the remaining five

The assistant for the kiosk came over and using her key, swiped the remaining four totes that were listed on a different part of the receipt

She paid for all of the items and started to exit the building.

a greeter stopped her and asked to see her receipt which my employee provided

Because the Walmart greeter did not know enough to look for the other four totes on her receipt, he made a public and embarrassing accusation of my employee being a thief.

This entire incident took place right in the middle of the store entrance and was witnessed by at least twenty people

My employee denied that she had stolen the props and tried to show him on the receipt where the kiosk assistant had swiped the remaining totes.

He said that he did not see it on her receipt and was going to call security.

The kiosk assistant, hearing the greeter raising his voice and recognizing my employee as someone she had just helped, came over. She pointed out where my employee had paid for the six that my employee had gotten the machine to accept and then pointed out where she, the kiosk assistant, scanned the remaining four, where they showed up on her receipt, and that my employee had indeed paid for them

The greeter continued to be rude and curt and did not offer an apology to my employee

When she returned to work, she was in tears and was mortified that anyone in the store would have seen be accused of being a thief

I want a written apology for my employee and a promise from the Walmart Manager of that store that the greeter will receive specialized training on how to read a receipt and how to handle a potentially difficult customer encounter in a more professional way

User's recommendation: DO NOT EXPECT QUALITY CUSTOMER SERVICE; BE VERY CAREFUL ABOUT KEEPING YOUR RECEIPTS UNTIL YOU ARE OUT ON THE STREET.

Location: Jasper, Tennessee

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