1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Warranty
0 comments

Walmart advertises in big letters up front that the extended care plan they sell through Asurion covers drops, spills, cracked screens, with an icon depicting a TV screen falling on a rock. But in the fine print you get from Asurion after you pay for this it says "WHAT IS NOT COVERED: REPAIRS CAUSED BY ACCIDENTAL DAMAGE" Asurion rejected my claim on this basis.

I kept my information on the TV, I filed a claim as prescribed, I was even assured by an Asurion rep in an online chat that my TV was covered and it would be repaired!

I contacted Wal-Mart and was told I have no recourse but to argue with Asurion or plead with a salaried member of management at the store I purchased the TV. False advertising from Wal-Mart means I was ripped off!

Wtf

Reason of review: Warranty issue.

Monetary Loss: $276.

Preferred solution: Deliver product or service ordered.

I liked: And affordability.

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