Customer service
Exchange, Refund and Cancellation Policy

Walmart advertises in big letters up front that the extended care plan they sell through Asurion covers drops, spills, cracked screens, with an icon depicting a TV screen falling on a rock. But in the fine print you get from Asurion after you pay for this it says "WHAT IS NOT COVERED: REPAIRS CAUSED BY ACCIDENTAL DAMAGE" Asurion rejected my claim on this basis.

I kept my information on the TV, I filed a claim as prescribed, I was even assured by an Asurion rep in an online chat that my TV was covered and it would be repaired!

I contacted Wal-Mart and was told I have no recourse but to argue with Asurion or plead with a salaried member of management at the store I purchased the TV. False advertising from Wal-Mart means I was ripped off!


Review about: Walmart Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $276.

Preferred solution: Deliver product or service ordered.

I liked: And affordability.

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