Upon placing an order through Walmart for a 65in TV, the guaranteed delivery date was to be August 25, 2017. While tracking my item inn aug 25, I discovered it had not yet left its original location.
I contacted Pilot service who stated their was no way that item could have been delivered by the guaranteed date and that it would not arrive until aug 27th or aug 28th. They stated they receive many calls similar to mine and are confused to why Walmart promises these dates. I then contacted Walmart and the customer service agent apologized on behalf of Pilot and stated he was not sure why Walmart continues to use such an "unreliable service" and offered a 10% discount. The next day, the tracking source indicated that I needed to select a delivery date (the earliest being sept 5th!), 10 days later...
it's Aug 27th today and during a phone call with Pilot today I was asked to call back Monday and hope that an earlier shipment can be arranged.. This has been a very frustrating experience so far. I feel deceived and would not have purchased this product from Walmart had I known it would take almost two weeks to deliver.
It's very unfair to their customers to make false delivery claims. Sure, things get held up some times but in speaking with both companies I have discovered this is a regular occurrence.
Product or Service Mentioned: Pilot Freight Services Delivery Service.
Reason of review: Problem with delivery.